On Sunday 02 March 2008, A. Tres Finocchiaro wrote: > If I read this right, it appears Alan would like a way to filter the > extremely "noob" questions from the "legit" ones. That's about right. Or expressed another way - and painting with very broad strokes here - the majority of new user questions are along the lines of "What is Wine? How do I install it? How do I use it?" A good and current FAQ or a forum is a good way to answer these questions. Users who have been around a while graduate to questions like "I can't get app XYZ to run, here is the console output, what can I do about this?" and historically the mailing list has dealt with these, and does it well. > In my opinion, its not a bad idea as long as people know how to > escalate concerns to his inbox. Quite often, its a "new user" that > finds a bug thats worth rising a stir about. I had a think about this, and an idea occurred to me: I presume the forum has moderators and they read most threads looking for abuses. If they were to look for the good stuff as well, perhaps a function where a mod can *easily* escalate a query or valid bug to the mailing list? It could be automated to generate a new forum post that says the query was escalated. As long as this doesn't result in a two-tier "elitist" environment, perhaps it's worth investigating. -- Alan McKinnon alan dot mckinnon at gmail dot com
