On 3/27/15, dts@xxxxxxxxx <dts@xxxxxxxxx> wrote: > Hello All: > > One of our users just brought a strange problem to our attention. When they > click ‘Forward’ on some emails, the entire message is lost. So far, they > have been able to replicate for us on one email, which happens to be from a > German user (we are in the US). Other messages forward just fine, so we’re > thinking perhaps an encoding/charset issue? Our default charset is the > default: > 1. Default Language : en_US > 2. Default Charset : iso-8859-1 > 3. Enable lossy encoding : FALSE > > Below is the output of our configtest.php for version info. > > We are not sure where to look or how to troubleshoot this issue. There is > no > error, the compose window after clicking forward just has the user’s > signature block in the message textarea. I checked the permissions of the > message file causing the issue and everything was fine. > > Any thoughts on where we should look to help out our user? Thanks for any > help you can provide. > > SquirrelMail version: > 1.4.22 > Config file version: > 1.4.0 > Config file last modified: > 27 March 2015 15:41:21 > Checking PHP configuration... > PHP version 5.5.22-pl0-gentoo OK. > Running as apache(81) / apache(81) > display_errors: > error_reporting: 4177 > variables_order OK: GPCS. > PHP extensions OK. Dynamic loading is disabled. > ERROR: You have configured PHP not to allow short tags > (short_open_tag=off). This shouldn't be a problem with SquirrelMail or any > plugin coded coded according to the SquirrelMail Coding Guidelines, but if > you experience problems with PHP code being displayed in some of the pages > and changing setting to "on" solves the problem, please file a bug report > against the failing plugin. The correct contact information is most likely > to be found in the plugin documentation. > Checking paths... > Data dir OK. > Attachment dir OK. > Plugins OK. > Themes OK. > Default language OK. > Base URL detected as: http://webmail.domain.com/src (location base > autodetected) > Checking outgoing mail service.... > SMTP server OK (220 mail.domain.com ESMTP) > Checking IMAP service.... > IMAP server ready (* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN > NAMESPACE > THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE AUTH=PLAIN ACL > ACL2=UNION] Courier-IMAP ready. Copyright 1998-2011 Double Precision, Inc. > See COPYING for distribution information.) > Capabilities: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE > THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE AUTH=PLAIN ACL > ACL2=UNION > Checking internationalization (i18n) settings... > gettext - Gettext functions are available. On some systems you must > have appropriate system locales compiled. > mbstring - Mbstring functions are available. > recode - Recode functions are unavailable. > iconv - Iconv functions are available. > timezone - Webmail users can change their time zone settings. > Checking database functions... > not using database functionality. > Congratulations, your SquirrelMail setup looks fine to me! Please use a snapshot of version 1.4.23 and if that doesn't help, apply the patch found here: http://sourceforge.net/p/squirrelmail/bugs/2806/?page=1 Make sure it's version 2 of the patch, not version 1. -- Paul Lesniewski SquirrelMail Team Please support Open Source Software by donating to SquirrelMail! http://squirrelmail.org/donate_paul_lesniewski.php ------------------------------------------------------------------------------ Dive into the World of Parallel Programming The Go Parallel Website, sponsored by Intel and developed in partnership with Slashdot Media, is your hub for all things parallel software development, from weekly thought leadership blogs to news, videos, case studies, tutorials and more. Take a look and join the conversation now. http://goparallel.sourceforge.net/ ----- squirrelmail-users mailing list Posting guidelines: http://squirrelmail.org/postingguidelines List address: squirrelmail-users@xxxxxxxxxxxxxxxxxxxxx List archives: http://news.gmane.org/gmane.mail.squirrelmail.user List info (subscribe/unsubscribe/change options): https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
