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Acceptable Service Times?

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Hi,

I have a pair of forward proxy's (Squid 2.6STABLE 21/EL5 averaging about
500-600requests per minute currently.  All caching has been disabled.
Some users are reporting high latency and slow browsing.  Below is a
snapshot of stats from Squid.  Could someone tell me if anything stands
out that would cause a problem?  Service times look to be acceptable to
me, but perhaps I am looking at them incorrectly?

You can also view a graph of 5min service times at
http://thunder.jbdesign.net/~jbaird/servicetimes.png

Squid Object Cache: Version 2.6.STABLE21
Start Time:     Sun, 27 Jun 2010 15:17:41 GMT
Current Time:   Mon, 28 Jun 2010 20:04:09 GMT
Connection information for squid:
        Number of clients accessing cache:      5
        Number of HTTP requests received:       848091
        Number of ICP messages received:        0
        Number of ICP messages sent:    0
        Number of queued ICP replies:   0
        Request failure ratio:   0.00
        Average HTTP requests per minute since start:   491.2
        Average ICP messages per minute since start:    0.0
        Select loop called: 20321720 times, 5.097 ms avg
Cache information for squid:
        Request Hit Ratios:     5min: 0.0%, 60min: 0.0%
        Byte Hit Ratios:        5min: 0.7%, 60min: 1.0%
        Request Memory Hit Ratios:      5min: 0.0%, 60min: 0.0%
        Request Disk Hit Ratios:        5min: 0.0%, 60min: 0.0%
        Storage Swap size:      0 KB
        Storage Mem size:       288 KB
        Mean Object Size:       0.00 KB
        Requests given to unlinkd:      0
Median Service Times (seconds)  5 min    60 min:
        HTTP Requests (All):   0.06286  0.05633
        Cache Misses:          0.06286  0.05633
        Cache Hits:            0.00000  0.00000
        Near Hits:             0.00000  0.00000
        Not-Modified Replies:  0.00000  0.00000
        DNS Lookups:           0.00573  0.00669
        ICP Queries:           0.00000  0.00000
Resource usage for squid:
        UP Time:        103588.205 seconds
        CPU Time:       493.167 seconds
        CPU Usage:      0.48%
        CPU Usage, 5 minute avg:        1.35%
        CPU Usage, 60 minute avg:       1.63%
        Process Data Segment Size via sbrk(): 17996 KB
        Maximum Resident Size: 0 KB
        Page faults with physical i/o: 0
Memory usage for squid via mallinfo():
        Total space in arena:   18128 KB
        Ordinary blocks:        14029 KB    213 blks
        Small blocks:               0 KB      0 blks
        Holding blocks:           356 KB      1 blks
        Free Small blocks:          0 KB
        Free Ordinary blocks:    4098 KB
        Total in use:           14385 KB 78%
        Total free:              4098 KB 22%
        Total size:             18484 KB
Memory accounted for:
        Total accounted:         4184 KB
        memPoolAlloc calls: 116115679
        memPoolFree calls: 116109502
File descriptor usage for squid:
        Maximum number of file descriptors:   1024
        Largest file desc currently in use:    544
        Number of file desc currently in use:  408
        Files queued for open:                   0
        Available number of file descriptors:  616
        Reserved number of file descriptors:   100
        Store Disk files open:                   0
        IO loop method:                     epoll
Internal Data Structures:
            57 StoreEntries
            57 StoreEntries with MemObjects
            26 Hot Object Cache Items
             0 on-disk objects

Thanks,

Josh



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