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Web access through transparent proxy(squid) getting slow.

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Hello folks,

Since a long time I'm experiencing a problem with Squid and after a
long work, I didn't find the point.
I believe this must be recurring discussion, but seems to be a kind of
particular tunning on my enviroments to get my problem solved, so here
we go with my history:

Around two months ago, I started a patterned configuration of Squid on
15 servers over 10 different ISP's which I'm network manager. The
number of users served by each server varies around 150 to 500 users
behind them. The bandwidth on each ISP varies around 4 to 30 Mbps. I
know that this can be a big range of variation, but I'm telling you
that, only to give an overview about the dimension of enviroments we
are talking about.

On the first 10 or 15 days, all of then were running perfectly... no
matter, no issues!
After that till now, 4 of these(other 11 are still working perfectly)
servers starts with the same symptom:
- The browsing becomes lazy till it almost stop's(in some cases get
back working with no intervention - intermittently)
The proxies are running in transparent mode, so if I just disable the
redirect on netfilter, making the traffic goes directly to the
net(masquerading), the browsing get fast again!
I'm using almost the same config in all the servers, basically only
changing the cache_dir based on the size of the disk.
The main intention of those servers are to save bandwidht usage, but
keeping the balance with the response time to the users, in a way that
using proxy must still be faster than directly connect.
All the servers are running Squid v.2.6.stable22.

I've already checked CPU Load, Memory usage, disk I/O, and in my
humble analyse, I didn't find the point.

I'll put here some info's about the system of one of those problematic
servers, so if anyone could find some clue, I'll be very gratefull.
==================================================================
=> Hardware Configs
--------------------------------
CPU: Intel Core 2 Quad - 2.66GHz
RAM: 8 Gb

=> OS
--------------------------------
Linux Slackware v.13 - Kernel 2.6.29.6-smp

=> SQUID CONF  (Squid v.2.6.stable22)
--------------------------------
acl all src 0.0.0.0/0.0.0.0
acl manager proto cache_object
acl localhost src 127.0.0.1/255.255.255.255
acl to_localhost dst 127.0.0.0/8
acl SSL_ports port 443
acl Safe_ports port 80          # http
acl Safe_ports port 21          # ftp
acl Safe_ports port 443         # https
acl Safe_ports port 70          # gopher
acl Safe_ports port 210         # wais
acl Safe_ports port 1025-65535  # unregistered ports
acl Safe_ports port 280         # http-mgmt
acl Safe_ports port 488         # gss-http
acl Safe_ports port 591         # filemaker
acl Safe_ports port 777         # multiling http
acl CONNECT method CONNECT

http_access allow manager localhost
http_access deny manager
http_access deny !Safe_ports
http_access deny CONNECT !SSL_ports

acl our_networks src xxx.xxx.xxx.xxx/16
acl this_server src yyy.yyy.yyy.yyy/32
http_access allow our_networks

http_access allow localhost
http_access deny all

icp_access allow all

http_port 3128 transparent

hierarchy_stoplist cgi-bin ?

cache_mem 512 MB

maximum_object_size_in_memory 384 KB

memory_replacement_policy heap GDSF

cache_replacement_policy heap LFUDA

cache_dir aufs /cache 500000 64 256

maximum_object_size 400 MB

access_log /usr/local/squid/var/logs/access.log squid

cache_log /usr/local/squid/var/logs/cache.log

cache_store_log none

logfile_rotate 3

acl QUERY urlpath_regex cgi-bin \?
cache deny QUERY

refresh_pattern ^ftp:           1440    20%     10080
refresh_pattern ^gopher:        1440    0%      1440
refresh_pattern .               0       20%     4320

acl apache rep_header Server ^Apache
broken_vary_encoding allow apache

cache_mgr support@xxxxxxxxxxxxxxx

visible_hostname yyy.yyy.yyy.yyy

snmp_port 3401
acl snmppublic snmp_community public
snmp_access allow snmppublic this_server
snmp_access deny all
snmp_incoming_address 0.0.0.0
snmp_outgoing_address 255.255.255.255

coredump_dir /cache

=> Squid CACHE MANAGER INFO:
--------------------------------
Squid Object Cache: Version 2.6.STABLE22
Start Time:     Sat, 02 Jan 2010 18:08:57 GMT
Current Time:   Sat, 02 Jan 2010 21:10:19 GMT
Connection information for squid:
        Number of clients accessing cache:      9
        Number of HTTP requests received:       277856
        Number of ICP messages received:        0
        Number of ICP messages sent:    0
        Number of queued ICP replies:   0
        Request failure ratio:   0.00
        Average HTTP requests per minute since start:   1532.1
        Average ICP messages per minute since start:    0.0
        Select loop called: 3581679 times, 3.038 ms avg
Cache information for squid:
        Request Hit Ratios:     5min: 35.5%, 60min: 39.7%
        Byte Hit Ratios:        5min: 17.0%, 60min: 17.0%
        Request Memory Hit Ratios:      5min: 9.0%, 60min: 5.7%
        Request Disk Hit Ratios:        5min: 52.4%, 60min: 48.6%
        Storage Swap size:      56684352 KB
        Storage Mem size:       513584 KB
        Mean Object Size:       20.48 KB
        Requests given to unlinkd:      0
Median Service Times (seconds)  5 min    60 min:
        HTTP Requests (All):   0.18699  0.15888
        Cache Misses:          0.30459  0.30459
        Cache Hits:            0.01309  0.00562
        Near Hits:             0.32154  0.08265
        Not-Modified Replies:  0.00286  0.00286
        DNS Lookups:           0.13042  0.12472
        ICP Queries:           0.00000  0.00000
Resource usage for squid:
        UP Time:        10881.453 seconds
        CPU Time:       127.668 seconds
        CPU Usage:      1.17%
        CPU Usage, 5 minute avg:        1.30%
        CPU Usage, 60 minute avg:       0.91%
        Process Data Segment Size via sbrk(): 851000 KB
        Maximum Resident Size: 0 KB
        Page faults with physical i/o: 0
Memory usage for squid via mallinfo():
        Total space in arena:  851000 KB
        Ordinary blocks:       850398 KB  31794 blks
        Small blocks:               0 KB      0 blks
        Holding blocks:         27348 KB      5 blks
        Free Small blocks:          0 KB
        Free Ordinary blocks:     601 KB
        Total in use:          877746 KB 100%
        Total free:               601 KB 0%
        Total size:            878348 KB
Memory accounted for:
        Total accounted:       726322 KB
        memPoolAlloc calls: 51472567
        memPoolFree calls: 44989921
File descriptor usage for squid:
        Maximum number of file descriptors:   16384
        Largest file desc currently in use:   1153
        Number of file desc currently in use:  972
        Files queued for open:                   0
        Available number of file descriptors: 15412
        Reserved number of file descriptors:   100
        Store Disk files open:                  69
        IO loop method:                     epoll
Internal Data Structures:
        2767942 StoreEntries
         36519 StoreEntries with MemObjects
         36391 Hot Object Cache Items
        2767222 on-disk objects

=> 'top' COMMAND OUTPUT:
--------------------------------
top - 18:14:18 up 2 days, 23:34,  1 user,  load average: 0.26, 0.17, 0.08
Tasks: 113 total,   1 running, 112 sleeping,   0 stopped,   0 zombie
Cpu0  :  0.0%us,  0.3%sy,  0.0%ni, 98.7%id,  1.0%wa,  0.0%hi,  0.0%si,  0.0%st
Cpu1  :  0.0%us,  0.3%sy,  0.0%ni, 97.7%id,  2.0%wa,  0.0%hi,  0.0%si,  0.0%st
Cpu2  :  0.3%us,  0.0%sy,  0.0%ni, 99.3%id,  0.3%wa,  0.0%hi,  0.0%si,  0.0%st
Cpu3  :  0.3%us,  0.0%sy,  0.0%ni, 99.0%id,  0.3%wa,  0.0%hi,  0.3%si,  0.0%st
Mem:   8305904k total,  3632340k used,  4673564k free,   525752k buffers
Swap:  6297440k total,        0k used,  6297440k free,  1980300k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
12561 nobody    20   0  874m 863m 2372 S    0 10.6   2:09.52 squid

=> 'free' COMMAND OUTPUT:
--------------------------------
             total       used       free     shared    buffers     cached
Mem:       8305904    3648668    4657236          0     527276    1991908
-/+ buffers/cache:    1129484    7176420
Swap:      6297440          0    6297440

=> 'vmstat' COMMAND OUTPUT:
--------------------------------
root@proxy:/usr/local/squid/etc# vmstat 1
procs -----------memory---------- ---swap-- -----io---- -system-- ----cpu----
 r  b   swpd   free   buff  cache   si   so    bi    bo   in   cs us sy id wa
 0  0      0 4655236 527384 1993244    0    0    12    37    8   24  0  0 98  1
 0  0      0 4654980 527384 1993292    0    0     0   504 4612  368  0  0 99  0
 0  0      0 4654848 527424 1993524    0    0    40     0 4816  671  0  0 98  2
 0  0      0 4654724 527436 1993712    0    0   168     0 4740  522  0  0 99  1
 0  0      0 4654352 527448 1993876    0    0     0    76 4818  487  0  0 100  0
 0  0      0 4654344 527460 1993976    0    0     4     0 4718  500  0  0 100  0
 0  0      0 4654220 527468 1994120    0    0    24   588 4579  398  0  0 99  1
 0  0      0 4653848 527480 1994332    0    0   104     0 4853  627  0  0 99  1
 0  0      0 4653360 527500 1994532    0    0     0     0 4909  683  0  0 100  0
 0  0      0 4653212 527516 1994716    0    0     0    40 4877  447  0  0 100  0
 0  0      0 4652964 527536 1994732    0    0    12     0 4721  518  0  0 100  0
 0  0      0 4652964 527548 1994800    0    0    16   820 4810  708  0  1 99  1
 0  0      0 4652716 527572 1994936    0    0    20     0 4696  628  0  0 99  1

==================================================================

So, with that info's, anyone would suggest something wrong?

Sorry about the long mail, but I'm just trying to be detailed enough
so you could help me.

Best regards,
--
Igor Luiz Oliveira de Souza
Solic Tecnologia e Sistemas
+55 (77) 8829-7678
igorluiz@xxxxxxxxxxxx


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