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Re: TCP_MISS followed by multiple TCP_DENIED

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Paul Cocker wrote:
I'm having a problem with a lot of timeouts or failures to connect to a
particular website. A typical section of the log is as follows:
1229617601.885 156 192.168.1.1 TCP_MISS/200 39 CONNECT
web.site.com:443 domain\user DIRECT/170.146.245.34 -
1229617603.854      0 192.168.1.1 TCP_DENIED/407 1740 CONNECT
web.site.com:443 - NONE/- text/html
1229617603.869      0 192.168.1.1 TCP_DENIED/407 2016 CONNECT
web.site.com:443 - NONE/- text/html
1229617605.619      0 192.168.1.1 TCP_DENIED/407 1740 CONNECT
web.site.com:443 - NONE/- text/html
1229617605.619      0 192.168.1.1 TCP_DENIED/407 2016 CONNECT
web.site.com:443 - NONE/- text/html
1229617666.368  62499 192.168.1.1 TCP_MISS/200 56565 CONNECT
web.site.com:443 domain\user DIRECT/170.146.245.34 -
1229617671.352  65733 192.168.1.1 TCP_MISS/200 8176 CONNECT
web.site.com:443 domain\user DIRECT/170.146.245.34 -
1229617683.118      0 192.168.1.1 TCP_DENIED/407 1740 CONNECT
web.site.com:443 - NONE/- text/html
1229617683.118      0 192.168.1.1 TCP_DENIED/407 2016 CONNECT
web.site.com:443 - NONE/- text/html
1229617689.508      0 192.168.1.1 TCP_DENIED/407 1740 CONNECT
web.site.com:443 - NONE/- text/html
1229617689.508      0 192.168.1.1 TCP_DENIED/407 2016 CONNECT
web.site.com:443 - NONE/- text/html
1229617756.007  72889 192.168.1.1 TCP_MISS/200 338369 CONNECT
web.site.com:443 domain\user DIRECT/170.146.245.34 -
1229617761.007  71499 192.168.1.1 TCP_MISS/200 159880 CONNECT
web.site.com:443 domain\user DIRECT/170.146.245.34 -
1229617826.881      0 192.168.1.1 TCP_DENIED/407 1740 CONNECT
web.site.com:443 - NONE/- text/html
1229617826.881      0 192.168.1.1 TCP_DENIED/407 2016 CONNECT
web.site.com:443 - NONE/- text/html
We're using NTLM authentication for outgoing connections and at first I
thought perhaps the above was the three connections something I'd heard
about NTLM,

Likely you are referring to http://squid.sourceforge.net/ntlm/client_proxy_protocol.html

 but if I check again something like google.com then I see
only username after username, no multiple denied entries.

Check more of the log, and I'm sure you'll see 407s for google as well. With client-side keep-alives you might not see many.

I've spoken to the vendor and they say there's nothing special about the
page, it's an HTTPS logon page. Checking then ntlmauthenticator shows
there have been three periods over the course of the day where we had an
authentication backlog, but that's it. Is that the likely cause?

I'd be inclined to say yes. At 1229617601.885 a SSL connection terminated which had only lasted 156 ms and only transfered 39 bytes. A bit short, but it exited with a 200 status code, so no real worries. The rest of the TCP_MISS/200 requests are much more typical, the number of extra TCP_DENIED/407 looks indicative of an overloaded NTLM Authenticator.

Performance wise everything is fine with squid.
This is under squid 2.7 STABLE5
Paul Cocker

Chris

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