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Tracking down why I'm being blocked.

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Afternoon everyone, I have a small problem.

I've got a user who needs to access a website, and when he goes there
he occasionally gets an Access Denied error. Looking in the logs, I
see the following:

10.150.6.53 - hoffmand [04/Feb/2008:13:53:33 -0500] "GET
http://buymtdonline.arinet.com/EW54MTD/MTDC/Include/cfgCustom.js
HTTP/1.0" 200 13276 TCP_MISS:DIRECT
10.150.6.53 - (hoffmand) - [04/Feb/2008:13:53:33 -0500] "GET
http://buymtdonline.arinet.com/scripts/EmpartISAPI.dll? HTTP/1.0" 403
1403 TCP_DENIED:NONE
10.150.6.53 - hoffmand [04/Feb/2008:13:53:33 -0500] "GET
http://buymtdonline.arinet.com/scripts/EmpartISAPI.dll? HTTP/1.0" 200
4908 TCP_MISS:DIRECT

Note: In the second line I added the (hoffmand) because it's obviously
his traffic, just not marked as such. Now, for the fun stuff. We use
AD for our authentication source and that works great. I've also
looked through our deny statements in squid.conf, of which there are
only 3 and here they are:

1) Blocking based on url. The blocked entries are all like
myspace.com, facebook.com, 2girls1cup.com, etc...

2) Blocking based on streaming media. These entries are like .avi,
.mov, .wmv, etc.

3) Blocking if Active Directory authentication failed.

Any thoughts on what this might be just looking at it? Obviously I'm
sure you guys need more, but any help you can give me in starting to
track down the why would be awesome. Thanks

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