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[squid-users] sarg: IP address in USERID field in stead of user name

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I am using sarg-1.4.1 
In Squid User Access Report , I few IP addresses are appearing in
USERID field in stead of user name. Anyone can figure out the problem.

Our users are being authentivated using ncsa. Corresponding acl is -

http_access allow allowedip ncsa_users Safe_ports

TIA

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