> -----Original Message----- > From: Mike A. Harris [mailto:mharris@xxxxxxxxxx] > Sent: Saturday, April 12, 2003 3:33 AM > To: shrike-list@xxxxxxxxxx > Subject: Re: FW: Survival CD > > > On Fri, 11 Apr 2003, Ed Wilts wrote: > > >Note, however, that all you currently see in that bug report > is reports > >from users - there is no confirmation from Red Hat that this > is a bug > >and not user error or something else. > > > >Just because it's been reported by users as a bug doesn't > make it one > >(so says a guy who spent part of his career in tech support). > > Boy that really hits the nail on the head in my books. I get a > great many bug reports filed against XFree86, and quite a number > of them are simply not bugs at all. Close something that is > obviously not a bug as NOTABUG, and quite often you get an angry > inflamatory user response in return. > > Other bugs get reported in which the problem is as clear as mud, > either because the person can not adequately describe it and > provide enough technical information that an assessment can be > made on the alleged problem, or because the problem itself is > just too vague and/or unreproduceable. > > An example of this, is the type of bug report where a user > reports "X locks up my computer when I am away". Digging deeper > I learn that it happens for the person about once a month and > just on one machine. The user is very upset and rude in their > bug report as to how Red Hat could have possibly released such > an unstable product. > Mike, I think you hit the nail on the head as to why I rarely, if ever, submit bug reports. I'm still spending so much time learning how things are supposed to work, that by the time I've ruled out any and all other options, someone else more experienced has usually already had gobs of time to decide it actually is a legitimate bug, and file it accordingly. Monte
