On 02-Feb-10 18:44, Marti, Robert wrote:
Helpdesk newbie/careless people have root on the cluster?
That's a bit of an oversimplification, but effectively, yes.
It's typical of large companies that take ITIL and all that a bit too
literally: the experts write the procedures the helpdesk newbies have to
follow (thus allowing the company to have fewer expensive experts and
more cheap newbies). That they regularly misread/typo/etc the procedures
is just "room for improvement" as opposed to "a fundamentally bad approach".
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