sendmail does not like one user

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Hey guys,

sendmail-8.12.11-4.21AS.8 on rhel-2.1, having a strange problem:

userA@xxxxxxxxxxxxx sends email to userX@xxxxxxxxxxxxxxxxxx just fine.
userB@xxxxxxxxxxxxx, though, cannot send email to userX, his messages
get bounced with a delayed Status: 4.4.1. messages from userB to other
places go through fine. if userB uses our CRM to send email to userX,
it goes through fine as well.

no clue where to begin working on this.

Any clues are appreciated.

Thanks,
G

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