RE: Support for RHEL Trial?

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> -----Original Message-----
> From: redhat-list-bounces@xxxxxxxxxx 
> [mailto:redhat-list-bounces@xxxxxxxxxx] On Behalf Of Danny Howard
> Sent: Thursday, November 10, 2005 3:25 PM
> To: redhat-list@xxxxxxxxxx
> Subject: Support for RHEL Trial?
> 
> Hello,
> 
> We are currently evaluating a trial license of RHEL, and I've 
> run into a problem with RAID1.  I've been through the 
> knowledgebase and Google and all the documentation I can 
> find, so I figured, if I am evaluating Red Hat Enterprise, 
> this might be a good test for evaluating their e-mail support.
> 
> But, I dig through and through their confusing interface with 
> all the gibberish about entitlements, and I can find docs, 
> and I can find KB articles just fine, but I can't tell where 
> I can e-mail for support, or if there's a form to fill out, 
> or if the trail version doesn't include support, which sounds bad.
> 
> So, if someone can lend me a clue ... can I just e-mail 
> support@xxxxxxxxxx?  I'm going to prepare a message 
> describing the problem to share with redhat-list, because I 
> bet you guys can give me some advice, but I'd really like to 
> know how I can evaluate Red Hat's support. :)  Any pointers 
> are appreciated.
> 
> Thanks,
> -danny
> 
> --
> http://dannyman.toldme.com/
> 
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>From RedHat's website:

Your 30-day evaluation subscription will allow you to:

Download Red Hat Enterprise Linux 4 
Access Red Hat Network for updates and security patches 
Access Red Hat Knowledgebase for technical information and advice 

I don't think you can get support from them.

However what's your mirroring problem?

Albert Smith
Sr. Unix Systems Administrator
HPCSA, RHCT  
Genex Services
440 E. Swedesford Rd.
Wayne, PA 19087
albert.smith@xxxxxxxxxxxxxxxxx
(610) 964-5154



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