On Sat, 2004-05-15 at 06:21, Jason Dixon wrote: > On May 15, 2004, at 6:55 AM, Robert C Paulsen Jr wrote: > > > BY THE WAY -- I have an activated support account but cannot find any > > way (other then this mailing list) to contact RedHat for support. The > > web pages just send me in circles *describing* the support and showing > > my account details but nowhere does it say "call this number" or "fill > > out this form". How am I supposed to get my official > > bought-and-paid-for > > support? > > Log in at https://www.redhat.com/apps/support/ and choose web support > to open a ticket. Or, call Red Hat at 888-REDHAT1 and open a ticket > that way. That's the page I've been to most! It has a lot of *descriptions* of available support but I don't see a link (like "web support") to actually *get* any of that support. It does show that I have an activated account: ======================================================================== Product Systems Activated Expires Red Hat Enterprise Linux WS 3 L3 (x86) 1 25-MAR-04 24-MAR-05 ======================================================================== This is on a pre-installed system from Dell. Perhaps they sold me less support than I thought I was getting. The only "support-like" links on that web page are for "RedHat Network" and "Knowledgebase". That's the kind of stuff SuSE gives you for free and forever. P.S. Just I called the 800 number and found out I am not entitled to any real support! But, the nice lady I talked to did open a support ticket for me and said to call back during their normal support hours (weekdays). -- Robert C. Paulsen, Jr. robert@xxxxxxxxxxxxxxxxx -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
