On Fri, Mar 26, 2004 at 04:19:55PM -0800, Dave Martini 1 wrote: > About 8 months ago Red Hat shifted most of their Technical > Support Functions to the Philippines. *Sigh*. > Support was pretty bad when they first switched overseas and the > knowledge of the support staff was not as good. It has slowly gotten > better from my experience but still not up to the standards that they > should be. Also, the phone line connection often has static on it and > sometimes there are drop outs which makes it more difficult to follow > the conversation. It's a little frustrating. You've just described almost every offshore tech support experience--except this one is a little better than most. > I'm sure this was a cost saving measure on Red Hat's part. Uh-huh. -- Dave Ihnat ignatz@xxxxxxxxxx -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
