Hi On Mon, Jan 26, 2004 at 11:56:45AM +0400, aT wrote: > I am looking for a good customer support system , where customers can create > tickets and see the status of the work , with a work flow . hosted solutions > are good too . > > any suggestions ? OTRS -> Open Ticket Request System -> otrs.org It has been developed for SuSE, is gpl/OSS and now maintaned by a new firm called otrs(.de). It is very scalable and can be hellpfull from a few 100 up to 10k mails a day. hth Peter -- -----------------------------| _______ Widerstand Peter Vratny | (-) o---|_______|---o (+) ist see http://ps1.at/~peter | | | zwecklos! for gpg-keys, museum, music | +---------------+
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