Just discovered a problem on a couple of sites which was not obvious
when other changes happened last week.
Since the arrival of fibre broadband I've been fighting a problem with
occasional dropouts on the line. In the old days they were regular
events, but 20 or so seconds and the line was back up. With Fibre it's
up to 10 minutes before the connection can be used again and invariably
the dropout happens just when you are on line to a remote site doing
work. A jump from 4Mb/0.5Mb to 80/20 may seem magic but only if it's
reliable? I've reinstated the old second line which was doubling my
original 4Mb to 8 ... and that is running fine so perhaps we just drop
the main line, but one last throw was to drop the BT Hub6 in favour of a
second Netgear hub which is working perfectly on the second line. Of
cause every time you change devices you are down for 10 minutes which is
the first problem, but initially it seemed that the port forwarding to
make the web server appear on the static IP address was not working. It
took three days and four different fault reports to BT and Netgear to
establish that ACTUALLY port forwarding was working, it was just
internally we could not now see the sites, externally they were working
fine! BT's premium support was the first to even check after Netgear
claimed the problem was obviously with the BT line :(
OK the problem was not the one reported, so now we need to know why the
Netgear is not showing the local connections? We can work around as we
just check things from the other line? Except none of the cron jobs are
working on the Wordpress sites! They can't 'phone home' to action the
PHP scripts but more irritating, there is nothing actually showing that
the PHP side is not running? The sites look fine from the outside and I
presume because the 'phone home' is broken, so also is any notification
that it's broken?
Quick fix is obviously to drop back on modems, but BT have agreed if
there are any dropouts in the next few days then the problem has to be
their end. I think the Hub6 has always been the problem and it is
looking like that currently so switching it back in is not the right
solution. Fixing the Netgear so it can 'phone home' is obviously the
real problem now, or is there some way of getting around that so that
PHP can still work locally as happens with my non-PHP sites?
--
Lester Caine - G8HFL
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Contact - https://lsces.co.uk/wiki/?page=contact
L.S.Caine Electronic Services - https://lsces.co.uk
EnquirySolve - https://enquirysolve.com/
Model Engineers Digital Workshop - https://medw.co.uk
Rainbow Digital Media - https://rainbowdigitalmedia.co.uk
