Per Jessen wrote:
Richard Heyes wrote:
I agree but not everyone think in the sameway. I have seen several
big websites that got hit because they haven't used super globals in
the code and their hosting provided would just change the PHP.ini
setting and nothing would work.
Well if it's a "big" website then why use a hoster that changes the
php.ini without much, if any, thought?
The technical abilities and awareness is often inversely proportional to
the size of the hoster.
/Per Jessen, Zürich
I am the tech support department, not only web hosting but Phones, DSL, T1,
Email, Toll Free, etc...
The key thing in tech support, is to get to the problem and fix it. Don't let
the conversation get away from the reason they called. As long as you can fix
the problem, assuming their is a problem, the customer will be happy. But all
the while not sounding harsh or impatient to the customer.
But, on the flip side, you don't want to be just a knowledge base that people
could login to on your website. Isn't that they reason you have live support?
Anyways...
--
Jim Lucas
"Some men are born to greatness, some achieve greatness,
and some have greatness thrust upon them."
Twelfth Night, Act II, Scene V
by William Shakespeare
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