Suggested product for ticket support and project management

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Hi there, please dont bite, but we are looking for an open source or commercial php product for ticket support and another for project managent. I have already googled a bit and what ive seen isnt so good. For our ticketing we mostly require a hosting style ticket system for server support and website problems with a tiny area for a bugzilla style code bug system.

For the project management, possibly the most important thing is project logging, file sharing, reporting, calendar syndication and a possible integration with publishing and subscribing via ical.

Its always possible to build it yourself but there is no time allocated to do so.

Let me know thanks.

Dan

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