Marilyn Like another poster said, Id start with the white balance functions. It would be the most likely to be the problem. They probably will not have a clue as to what that is, so the 30 sec explanation as you walk her through it might save a phone call later grin. Another thing I would ask is "What kind of light were they working in at the time when the problem surfaced?" Sometimes the auto white balance can be tricked, just like auto focus. Challenging lighting could have fooled the auto function into thinking it was one type of light when in actually it was another. Don't panic though. The odds are they did just hit the wrong button, but sensors have been known to fail. I have never had one though, and hopefully never will. Let us know when you find out what was wrong. --- On Fri, 6/20/08, Marilyn Dalrymple <marilyn160@xxxxxxxxxxx> wrote: > From: Marilyn Dalrymple <marilyn160@xxxxxxxxxxx> > Subject: Re: Any thoughts? > To: "List for Photo/Imaging Educators - Professionals - Students" <photoforum@xxxxxxxxxxxxxxxxxx> > Date: Friday, June 20, 2008, 12:22 PM > Hi Rob, and thank you for your suggestion. I'll pass it > along. > > As soon as I hit the "send" button I realized I > didn't say whether it is a > film or digital camera. It is digital. > > Marilyn > ----- Original Message ----- > From: "Rob Miracle" <rob@xxxxxxxxxxxxxx> > To: "List for Photo/Imaging Educators - Professionals > - Students" > <photoforum@xxxxxxxxxxxxxxxxxx> > Sent: Friday, June 20, 2008 10:14 AM > Subject: Re: Any thoughts? > > > > Marilyn Dalrymple wrote: > >> A friend of mine recently wrote: > >> Got a problem with my SLR camera which I am > >> unable to fix due to my very limited knowledge. > It is taking photos with > >> excessive pinkness and blueness, making them look > like > >> photos that have faded due to excessive exposure > to sunlight. I leave > >> the mode dial on "auto" so I womder > which button or switch > >> I may have inadvertently touched or reset. If you > have a thought about > >> this let me know. ** > >> Any thoughts on what may be wrong? > >> Marilyn > > > > Is it a digital camera or a film camera? If its a > film camera it could be > > cross processing slide film or old film. > > > > If its a Digtal SLR, there is a chance that the > "White Balance" has gotten > > knocked off of its Auto WB setting. > > > > Thats what first comes to mind. > > > > -- > > -- > > Rob Miracle > > rob@xxxxxxxxxxxxxx > > http://www.robmiracle.com > >
