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14 months ago I bought a 20Gb FlashTrax ( portable
hard drive with screen and CF card reader )
A month ago, a day before going to Bosnia, I
found that the device is not working any more.
To my fortune my primary camera is still a film
camera.
When I came back I tried to fix it by myself
according to instructions in the company web site.
I also bought a card reader for this mission. ( the
idea was to upload an operating system via a CF card to the FlashTrax
).
After a while I realized that I have more severe
problem that I can't solve by myself.
I sent an e-mail to the company with the problem
details and asked them to include the repair in the one year
warranty
although it passed two months before.
I also explained that the problem occurred only one
month after the end of the year.
They replied that if it was a week after it was OK
but now, after two months, I have to pay for it + delivery.
They can't tell me the cost until the device will
be in their hands.
What do you think about this ?
On the other hand, I upgraded a GlobalSoft software
( Cute FTP ) for ~$20.
A day after I got a mail with suggestion to do it
for only ~$10.
I e-mailed my frustration to them. After several
houres I got an answer that a refund has been processed to my credit card
account !
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