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how to resolve invalid primary checkpoint

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Hi,
I'm new to Postgresql and need to support on any IT related problem.
One of my customer not able to start the postgresql services.
The log said that ..
record with zero length at 0/2E16910
invalid primary checkpoint record
record with zero length at 0/2E168D0
invalid secondary checkpoint record
panic: could not locate a valid checkpoint record.
 
how should i resolve this issue.
Really appreciate any inputs. Thanks.

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