All very good points, thank you! We have an immediate obstacle which we need assistance with, (I'll be posing this issue to one of the lists!) but generally we will need to maintain 24/7 support as a matter of company policy. Any service located in the US should be fine since this functional area of the comany operates on a national level. Regarding the depth of knowledge, we are the kind of group that hates to call support unless we really have to. We have usually done all the preliminary legwork by the time we call, so it is important to have an expert pick up the phone. To your third point, I absolutely agree. I will continue to look through the archives as well. Thank you!! -----Original Message----- From: Richard Huxton [mailto:dev@xxxxxxxxxxxx] Sent: Wednesday, April 25, 2007 3:02 PM To: Porell, Chris Cc: 'pgsql-general@xxxxxxxxxxxxxx' Subject: Re: [GENERAL] PosegreSQL support Porell, Chris wrote: > > My question to the list: Do any companies that offer professional support > services stand out from the rest? Please let me know who you are using. Many of the people who reply will be offering services, so it's difficult to be unbiased. Without knowing what your requirements are, there are three things that probably matter: 1. When do you need support and for how long - do you want 24/7 worldwide or Berlin office hours? A couple of days' work, or are you looking for a long-term partnership? If it's short-term work, locally based might help your comfort-level. 2. How deep/specific are your support requirements? Various of the companies employ people working on developing code for PG. Now that doesn't necessarily mean they'll know more about real-world usage than someone else, but it does mean they'll have insights regarding the inner workings of the database. 3. Do you relate well on an individual level? I've always found it helps to naturally be on the same wavelength as a client. Not vital, but definitely helps in the early days. Finally, check the list archives for people providing useful advice in areas you are interested in. That might give you some insight as to whether firms will be able to help you. -- Richard Huxton Archonet Ltd ----------------------------------------- IMPORTANT: The sender intends that this electronic message is for exclusive use by the person to whom it is addressed. This message may contain information that is confidential or privileged and exempt from disclosure under applicable law. If the reader of this message is not an intended recipient, be aware that any disclosure, dissemination, distribution or copying of this communication, or the use of its contents, is prohibited. If you have received this message in error, please immediately notify the sender of your inadvertent receipt and delete this message from all data storage systems. Thank you.
