Where is util.py

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I've just installed PostgresSQL 9.6.11 to test an application. I would like to run postgres as a service under windows, so I executed create_service.bat. The new service is listed in windows services but it doesnt start. The reason is a python error:

Traceback (most recent call last):
  File "D:\Programmi\PostgreSQL\9.6\pg96\run-pgctl.py", line 15, in <module>
    import util
ImportError: No module named util

I seeked for util.py but I couldn't find it. I tried to comment-out 'import util' from run-pgctl.py module, following a suggestion found in stack overflow, but wasn't effective as the error changed to:

Traceback (most recent call last):
  File "D:\Programmi\PostgreSQL\9.6\pg96\run-pgctl.py", line 17, in <module>
    util.set_lang_path()
NameError: name 'util' is not defined

so I restored the 'import util' statement.

How can I solve this problem?
Where should I find util.py?
How can I run postgres service avoiding python?






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