Just around Christmas, the left channel of the audio jack failed on my warranted 770. I contacted Nokia for repair instructions, and they had me send the device to Entronix. I shipped it 2-day express on 1/26 and it arrived 1/28.
It was entered into the repair database on 1/9. Here's a snippet from the status page:
Status Date Status
01/09/2007 Received
01/10/2007 Repair in Progress
01/11/2007 Awaiting Parts
And there it waited until I contacted Entronix and Nokia on 2/5 (15 business days later). 2 days later Entronix informed me that they stopped servicing Nokia and would forward my 770 to Teleplan, and should arrive in 3-5 days. It shipped on 2/9.
02/09/2007 Shipped Transfered
and now I'm back in wait mode. If history is any indicator I can assume it won't be looked at until after 3/2 (9 business days from Entronix mailroom to workbench). With luck I should have it back before the warranty expires in May.
-kf
