> Where do you find it? > I found 7 days ( 14 in some country ) Under the terms I had to agree to before purchasing the N800. Regards, Nick Shaw MAJ, US Army Retired IBA # 11140 Lifetime HOG Member www.DocHarley.com -----Original Message----- From: Michele De Candia Jr [mailto:mdecandia at gmail.com] Sent: Wednesday, January 10, 2007 1:00 PM To: Dr. Nicholas Shaw Cc: 'Drew Moseley'; maemo-users at maemo.org Subject: Re: Nokia return/refund policy [ was Re: [maemo-users] ITOS 2007] Where do you find it? I found 7 days ( 14 in some country ) Dr. Nicholas Shaw ha scritto: > According to the Nokia web site, you have 30 days to return the product if > it doesn't meet your needs. > > Nick Shaw > MAJ, US Army Retired > IBA # 11140 > Lifetime HOG Member > www.DocHarley.com > > -----Original Message----- > From: maemo-users-bounces at maemo.org [mailto:maemo-users-bounces at maemo.org] > On Behalf Of Drew Moseley > Sent: Wednesday, January 10, 2007 11:17 AM > To: maemo-users at maemo.org > Subject: Nokia return/refund policy [ was Re: [maemo-users] ITOS 2007] > > >> My 770 has 2 weeks and I'm going to have a device with no more support. >> > I'm > >> very disappointed >> > > Just another warning about these devices and the "warranty" service. > > I purchased a 770 in December 2005. I was having issues with the > wireless dropping unless I keep a streaming audio source running, > discussed fully in the bugzilla entry > https://maemo.org/bugzilla/show_bug.cgi?id=329. After updating to the > latest firmware, I was still seeing the issue. Per the comment from > Maemo QA (comment #61 in the bugzilla entry) I contacted Nokia and was > advised to return the device for service. After one month, I contacted > the service group to find out where my device was. I was called back by > the Executive Office (whatever that means) and they informed me that > unfortunately no repair parts or replacement devices were available (but > a quick check on Amazon shows that there are devices available; > evidently just not to Nokia). > > They would be "happy" to offer me a refund but one prorated to my > usage. Now I'm not liking the sound of that but I dig up my paperwork > to find the date of purchase, purchase price, etc. I contacted them > this morning with my information. Now I bought the device in December > 2005 and finally after waiting for the firmware upgrade that didn't fix > my issue, returned it in December 2006 (still under warranty even if > just barely). They offered to give me a prorated refund based on 6 > months usage rather than the 12 months I actually had the device (how > nice of them). They were willing to refund 2/3 of my purchase price > based on 6 months of usage, indicating that Nokia assumes these devices > are worthless after 18 months. Rather than getting stuck with no device > and only a partial refund I instructed them to send me the device back. > > Maybe I am being overly sensitive about this but to me a partial refund > is unacceptable. If I accept that, then I have lost 100% usage of the > device and if I decide I want to buy another one then I am out an > additional $120 or so for the first device which was/is faulty. The > workaround of leaving streaming audio running is ugly but at least I > have my device. > > Just thought I would pass my experience on to others. > > > Drew > _______________________________________________ > maemo-users mailing list > maemo-users at maemo.org > https://maemo.org/mailman/listinfo/maemo-users > > > _______________________________________________ > maemo-users mailing list > maemo-users at maemo.org > https://maemo.org/mailman/listinfo/maemo-users > >
