According to the Nokia web site, you have 30 days to return the product if it doesn't meet your needs. Nick Shaw MAJ, US Army Retired IBA # 11140 Lifetime HOG Member www.DocHarley.com -----Original Message----- From: maemo-users-bounces at maemo.org [mailto:maemo-users-bounces at maemo.org] On Behalf Of Drew Moseley Sent: Wednesday, January 10, 2007 11:17 AM To: maemo-users at maemo.org Subject: Nokia return/refund policy [ was Re: [maemo-users] ITOS 2007] > > My 770 has 2 weeks and I'm going to have a device with no more support. I'm > very disappointed Just another warning about these devices and the "warranty" service. I purchased a 770 in December 2005. I was having issues with the wireless dropping unless I keep a streaming audio source running, discussed fully in the bugzilla entry https://maemo.org/bugzilla/show_bug.cgi?id=329. After updating to the latest firmware, I was still seeing the issue. Per the comment from Maemo QA (comment #61 in the bugzilla entry) I contacted Nokia and was advised to return the device for service. After one month, I contacted the service group to find out where my device was. I was called back by the Executive Office (whatever that means) and they informed me that unfortunately no repair parts or replacement devices were available (but a quick check on Amazon shows that there are devices available; evidently just not to Nokia). They would be "happy" to offer me a refund but one prorated to my usage. Now I'm not liking the sound of that but I dig up my paperwork to find the date of purchase, purchase price, etc. I contacted them this morning with my information. Now I bought the device in December 2005 and finally after waiting for the firmware upgrade that didn't fix my issue, returned it in December 2006 (still under warranty even if just barely). They offered to give me a prorated refund based on 6 months usage rather than the 12 months I actually had the device (how nice of them). They were willing to refund 2/3 of my purchase price based on 6 months of usage, indicating that Nokia assumes these devices are worthless after 18 months. Rather than getting stuck with no device and only a partial refund I instructed them to send me the device back. Maybe I am being overly sensitive about this but to me a partial refund is unacceptable. If I accept that, then I have lost 100% usage of the device and if I decide I want to buy another one then I am out an additional $120 or so for the first device which was/is faulty. The workaround of leaving streaming audio running is ugly but at least I have my device. Just thought I would pass my experience on to others. Drew _______________________________________________ maemo-users mailing list maemo-users at maemo.org https://maemo.org/mailman/listinfo/maemo-users
