On Tue, Nov 21, 2023 at 06:58:14PM +0100, Andreas Kempf wrote: > On Mon, Nov 13, 2023 at 03:58:03PM -0500, Alan Stern wrote: > I finally bought a powered hub, plugged it into the same USB port and > plugged the audio device into the hub. From what I can tell, the device > was recognized quickly and seems to work. So, I guess you were probably > right about insufficient power being an issue. This is pretty annoying > because this motherboard is not exactly a budget model. > Now, there are a ton of errors in the kernel log for the hub itself (see > attachment), but that might be because it has seven ports and only one > is in use? No, that's not the reason for the errors... > In any case, the mystery seems to be solved. Thank you very much for > your time and support! I'm not so sure. All those error messages in the log are worrisome. > Nov 21 18:49:15 ryzen7700x kernel: usb 5-4: new high-speed USB device number 12 using xhci_hcd > Nov 21 18:49:15 ryzen7700x kernel: usb 5-4: New USB device found, idVendor=2109, idProduct=2822, bcdDevice= 8.b4 > Nov 21 18:49:15 ryzen7700x kernel: usb 5-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 > Nov 21 18:49:15 ryzen7700x kernel: usb 5-4: Product: USB2.0 Hub > Nov 21 18:49:15 ryzen7700x kernel: usb 5-4: Manufacturer: VIA Labs, Inc. > Nov 21 18:49:16 ryzen7700x kernel: hub 5-4:1.0: USB hub found > Nov 21 18:49:16 ryzen7700x kernel: hub 5-4:1.0: 4 ports detected > Nov 21 18:49:16 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:16 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:16 ryzen7700x kernel: usb 6-4: device not accepting address 125, error -71 > Nov 21 18:49:16 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:16 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:17 ryzen7700x kernel: usb 6-4: device not accepting address 126, error -71 > Nov 21 18:49:17 ryzen7700x kernel: usb usb6-port4: attempt power cycle All those errors, and the similar ones later on, indicate that the hub's USB-3 portion isn't communicating properly with the computer. > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: new high-speed USB device number 14 using xhci_hcd > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: config 1 interface 2 altsetting 0 bulk endpoint 0x82 has invalid maxpacket 256 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: New USB device found, idVendor=041e, idProduct=3267, bcdDevice=10.40 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=9 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: Product: Sound Blaster G3 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: Manufacturer: Creative Technology Ltd > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: SerialNumber: 15C1E5E3165B9B3D > Nov 21 18:49:20 ryzen7700x kernel: input: Creative Technology Ltd Sound Blaster G3 as /devices/pci0000:00/0000:00:02.1/0000:04:00.0/0000:05:0c.0/0000:17:00.0/usb5/5-4/5-4.4/5-4.4.4/5-4.4.4:1.0/0003:041E:3267.000D/input/input35 > Nov 21 18:49:20 ryzen7700x kernel: hid-generic 0003:041E:3267.000D: input,hidraw6: USB HID v1.10 Device [Creative Technology Ltd Sound Blaster G3] on usb-0000:17:00.0-4.4.4/input0 > Nov 21 18:49:20 ryzen7700x kernel: cdc_acm 5-4.4.4:1.1: ttyACM0: USB ACM device That part looks okay. > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: parse_audio_format_rates_v2v3(): unable to find clock source (clock -71) > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: uac_clock_source_is_valid(): cannot get clock validity for id 33 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: clock source 33 is not valid, cannot use > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: parse_audio_format_rates_v2v3(): unable to find clock source (clock -71) > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: uac_clock_source_is_valid(): cannot get clock validity for id 33 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: clock source 33 is not valid, cannot use > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: parse_audio_format_rates_v2v3(): unable to find clock source (clock -71) > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: uac_clock_source_is_valid(): cannot get clock validity for id 37 > Nov 21 18:49:20 ryzen7700x kernel: usb 5-4.4.4: clock source 37 is not valid, cannot use Those and similar error messsages should not appear. Do you also get them when you connect the device to the laptop? > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: new high-speed USB device number 15 using xhci_hcd > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: config 1 interface 2 altsetting 0 bulk endpoint 0x82 has invalid maxpacket 256 > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: New USB device found, idVendor=041e, idProduct=3267, bcdDevice=10.40 > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=9 > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: Product: Sound Blaster G3 > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: Manufacturer: Creative Technology Ltd > Nov 21 18:49:21 ryzen7700x kernel: usb 5-4.4.4: SerialNumber: 15C1E5E3165B9B3D > Nov 21 18:49:21 ryzen7700x kernel: input: Creative Technology Ltd Sound Blaster G3 as /devices/pci0000:00/0000:00:02.1/0000:04:00.0/0000:05:0c.0/0000:17:00.0/usb5/5-4/5-4.4/5-4.4.4/5-4.4.4:1.0/0003:041E:3267.000E/input/input36 > Nov 21 18:49:21 ryzen7700x kernel: hid-generic 0003:041E:3267.000E: input,hidraw6: USB HID v1.10 Device [Creative Technology Ltd Sound Blaster G3] on usb-0000:17:00.0-4.4.4/input0 > Nov 21 18:49:21 ryzen7700x kernel: cdc_acm 5-4.4.4:1.1: ttyACM0: USB ACM device It looks like the device disconnected itself electronically and then reconnected. Not what you would expect. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=853), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [12] FU [SPDIF In Playback Volume] ch = 1, val = -20493/0/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=1120), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [13] FU [Microphone Playback Volume] ch = 1, val = -24576/2304/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=1120), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [11] FU [Aux In Playback Volume] ch = 1, val = -24576/2304/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=853), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [1] FU [Speaker Playback Volume] ch = 1, val = -20493/0/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=853), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [14] FU [Headset Playback Volume] ch = 1, val = -20493/0/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=1120), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [2] FU [Microphone Capture Volume] ch = 1, val = -24576/2304/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=853), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [23] FU [What U Hear Capture Volume] ch = 1, val = -20493/0/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=1120), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [25] FU [Aux In Capture Volume] ch = 1, val = -24576/2304/24 > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: Warning! Unlikely big volume range (=853), cval->res is probably wrong. > Nov 21 18:49:22 ryzen7700x kernel: usb 5-4.4.4: [8] FU [SPDIF In Capture Volume] ch = 1, val = -20493/0/24 Again, unexpected errors. There's definitely something wrong somewhere. It could be a hardware problem, or a problem in the Sound Blaster, or a software incompatibility. But if none of these errors show up on the laptop then we can rule out the last two possibilities. > Nov 21 18:49:22 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:22 ryzen7700x kernel: usb 6-4: device not accepting address 7, error -71 > Nov 21 18:49:22 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:23 ryzen7700x kernel: usb 6-4: Device not responding to setup address. > Nov 21 18:49:23 ryzen7700x kernel: usb 6-4: device not accepting address 8, error -71 > Nov 21 18:49:23 ryzen7700x kernel: usb usb6-port4: attempt power cycle These messages show that the hub's SuperSpeed (USB-3) connections still aren't transferring data properly. I doubt that the hub is at fault here; more likely there's a problem in your computer's USB controller. > Nov 21 18:49:48 ryzen7700x kernel: usb 6-4: new SuperSpeed USB device number 36 using xhci_hcd > Nov 21 18:49:49 ryzen7700x kernel: usb 6-4: New USB device found, idVendor=2109, idProduct=0822, bcdDevice= 8.b4 > Nov 21 18:49:49 ryzen7700x kernel: usb 6-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 > Nov 21 18:49:49 ryzen7700x kernel: usb 6-4: Product: USB3.1 Hub > Nov 21 18:49:49 ryzen7700x kernel: usb 6-4: Manufacturer: VIA Labs, Inc. > Nov 21 18:49:49 ryzen7700x kernel: hub 6-4:1.0: USB hub found > Nov 21 18:49:49 ryzen7700x kernel: hub 6-4:1.0: 4 ports detected The SuperSpeed connection finally started working for a little while... > Nov 21 18:49:49 ryzen7700x kernel: usb 6-4: USB disconnect, device number 36 and then stopped working. Do you have any other USB-3 devices you can try plugging into the same USB port? Alan Stern
