Re: Apogee ONEv2 keeps resetting

[Petr Janecek <janecek@xxxxxx>]

Hi Alan,

On 3/22/22 19:03, Alan Stern wrote:
> On Sun, Mar 20, 2022 at 02:15:40AM +0100, Petr Janecek wrote:
> > Hi,
> >     I'm trying to use Apogee ONEv2.  From usb dumps under
> > macos or windows it seems like a usb Class Audio 2.0
> > device, but in linux, it keeps resetting every two seconds
> > or so.  It keeps resetting even when the snd-usb-audio
> > driver is disabled, so the problem is probably at a lower
> > level.
>
> Can you post the log output on a system where snd-usb-audio is disabled?

[ 3412.279063] usb 3-8: new high-speed USB device number 6 using xhci_hcd
[ 3412.470003] usb 3-8: New USB device found, idVendor=0c60, 
idProduct=0017, bcdDevice= 1.05
[ 3412.470017] usb 3-8: New USB device strings: Mfr=1, Product=2, 
SerialNumber=3
[ 3412.470023] usb 3-8: Product: ONEv2
[ 3412.470028] usb 3-8: Manufacturer: Apogee
[ 3412.470033] usb 3-8: SerialNumber: 0C12FF2020204652334D513A7A2A9B
[ 3413.217053] usb 3-8: USB disconnect, device number 6
[ 3413.629046] usb 3-8: new high-speed USB device number 7 using xhci_hcd
[ 3413.829760] usb 3-8: New USB device found, idVendor=0c60, 
idProduct=0017, bcdDevice= 1.05
[ 3413.829766] usb 3-8: New USB device strings: Mfr=1, Product=2, 
SerialNumber=3
[ 3413.829768] usb 3-8: Product: ONEv2
[ 3413.829770] usb 3-8: Manufacturer: Apogee
[ 3413.829772] usb 3-8: SerialNumber: 0C12FF2020204652334D513A7A2A9B
[ 3414.421964] usb 3-8: USB disconnect, device number 7
[ 3414.838981] usb 3-8: new high-speed USB device number 8 using xhci_hcd
[ 3415.029947] usb 3-8: New USB device found, idVendor=0c60, 
idProduct=0017, bcdDevice= 1.05
[ 3415.029961] usb 3-8: New USB device strings: Mfr=1, Product=2, 
SerialNumber=3
[ 3415.029968] usb 3-8: Product: ONEv2
[ 3415.029973] usb 3-8: Manufacturer: Apogee
[ 3415.029978] usb 3-8: SerialNumber: 0C12FF2020204652334D513A7A2A9B
[ 3415.627052] usb 3-8: USB disconnect, device number 8

> >    The messages below are from v5.16.16, but it behaves
> > the same no matter what I plug it into.
> >
> > [  253.708616] usb 3-8: new high-speed USB device number 6 using xhci_hcd
> > [  253.899363] usb 3-8: New USB device found, idVendor=0c60, idProduct=0017,
> > bcdDevice= 1.05
> > [  253.899370] usb 3-8: New USB device strings: Mfr=1, Product=2,
> > SerialNumber=3
> > [  253.899373] usb 3-8: Product: ONEv2
> > [  253.899375] usb 3-8: Manufacturer: Apogee
> > [  253.899377] usb 3-8: SerialNumber: 0C12FF2020204652334D513A7A2A9B
> > [  253.960901] mc: Linux media interface: v0.10
>
> Any idea where that line came from?

  That's from CONFIG_MEDIA_CONTROLLER, which is selected for usb
webcam.  It also selects CONFIG_SND_USB_AUDIO_USE_MEDIA_CONTROLLER.
Compiled it out, rebooted.  Now the line is missing, but no other
change.

> You should try capturing a usbmon trace showing what happens when the
> device is plugged in and then resets.  Preferably on a system where
> snd-usb-audio is disabled.

  Trace from wireshark is attached.

> One other thing you might try: Disable runtime PM for USB ("echo -1
> > /sys/module/usbcore/parameters/autosuspend" before plugging in the
> device).

  Makes no difference -- almost: after few resets it once took much
longer (>10x) to reconnect.


Petr Janecek

Attachment: onev2_no_usb_audio.pcapng.xz
Description: application/xz