Re: WD MyBook 500Gb (USB) on a QNAP TS 109 Pro II (Orion) = PROBLEMS

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On Tue, 5 May 2009, Mario wrote:

> Dears,
> I got a QNAP TS 109 Pro II (orion arch) with a Debian Lenny. It works
> well except for an external USB HD that fails under heavy works (raid sync).
> I spoken with Martin Michlmayr on forum.qnap.com: he said to write to
> the linux-usb ML and to keep the orion mainteiners in CC.
> 
> I've read the FAQ about linux-usb: I've changed several USB cables and
> other funky fixes. I've used the kernel 2.6.26 and I'm actually using
> the 2.6.29 (deb made by Martin).
> 
> You can find further details in the original forum thread and in the
> reported original post.
> 
> Please, keep me in CC because I'm not a linux-usb ML subscriber.
> http://forum.qnap.com/viewtopic.php?f=147&t=12354
> 
> > Dears,
> > I bought a TS 109 Pro II to install Debian Lenny. I've a quite long experience with unix systems and my precedent NAS was a Linksys NLSU2 with Debian Etch (only 32Mb of RAM).
> > Lenny on the TS 109 Pro II works well expect the known missing support for the DMA on the disks (I'm waiting the new updates on the Debian kernel). I have a nasty problem: I'm trying to use the internal SATA WD disk jointly with an external USB disk (WD MyBook 500Gb): I would configure a RAID1. The system is already installed and working on the internal disk but when I try to add the external one to the RAID /dev/md0 it starts the sync process but it fails after several minutes under heavy work. The usb device resets and the unit is excluded from the raid. I've changed 3 different USB cables and the drive works well with the old NAS (USB 2) and with my PC. I looks a problem with the orion-ehci module.
> > It is strange that the problem appears only under the RAID1 sync: I've tried to heavily stress the external drive with other procedures, like 'md5sum /dev/sdc' or 'dd if=/dev/sdc of=/dev/null bs=50M' and so on, but the reset of the drive doesn't happen.
> > 
> > Can you help me? Thanks!
> > 
> > I'm reporting the log of the problem:
> > Mar 9 20:07:38 gimli kernel: [42949724.280000] usb 2-1.3: reset high speed USB device using orion-ehci and address 3
> > Mar 9 20:09:00 gimli kernel: [42949805.880000] usb 2-1.3: reset high speed USB device using orion-ehci and address 3
> > ....
> > Mar 9 20:39:40 gimli kernel: [42951646.660000] hub 2-1:1.0: cannot reset port 3 (err = -71)
> > Mar 9 20:39:40 gimli kernel: [42951646.670000] hub 2-1:1.0: cannot reset port 3 (err = -71)

I'm not familiar with this system design.  What is the 2-1 hub device?
Whatever it is, it appears to be the source of your problems.

Alan Stern

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