Hi, Darrell: I've already written to Lainey about it. Here's the text of my message to her where I also included the message from Cheryl: Hi, Lainey: Are you able to help me forward the concern described in the attached email? I'm afraid the issue is sufficiently obscure, technically, to not make much sense to the first tiers of tech support people. Besides, they wouldn't be in the position to do anything about it. The bottom line here is that they're excluding users based on bad judgement. They've got their log very wrong, technically speaking, and I can prove it. If you read the message this woman is getting--which I also get, it seems very justified--the bank wants you to connect using secure, encrypted communications channels so that your information can't be stolen by someone who's eavsdropping. Unfortunately, the way they're actually determining whether or not the connection is encrypted isn't accurate and yields false results, as in this instance. Technically speaking, they're not actually testing for encryption, they're inferring based on what browser the user is using. My advice to this individual will be to simply lie--something that one can do with these browsers and masquerade as Netscape or IE. But, that's not a proper solution. The truth is that looking at what browser the person is using isn't going to really tell you whether or not they're practicing safe computing. As it happens, the old, and now sometimes denigrated text browser lynx, actually provides twice the level of security available in Netscape and Internet Explorer. Lynx SSL encryption, to be technical about it, provides 192-bit encryption, compared to Netscape and IE's 128-bit. In encryption, the higher this number is, the stronger the encryption is. Frankly, this isn't much different than denying service to someone because they wear the wrong clothes. While the users of these browsers may be a minority, they are a growing minority because of the growing popularity of Linux even among users who are blind. The fix is also not difficult or expensive for B of A to implement. But, it's a decision that obviously needs to be made at a high enough level inside their IT department. B of A has been doing an outstanding job of making their extensive on line services accessible. Every few months I go poke around on their web pages and I'm always gratified to see more and more services being made available accessibly. This is making B of A very attractive to potential customers nationwide. It would be a shame to exclude some of them for bogus reasons. Anything you can do would be much appreciated. -- Janina Sajka Email: janina at rednote.net Phone: +1 (202) 408-8175 Director, Technology Research and Development American Foundation for the Blind (AFB) http://www.afb.org Chair, Accessibility Work Group Free Standards Group http://a11y.org
