Well, I do have a hopeful reply from Speakeasy, and it came through very quickly. I won't write more on this subject until there's some kind of outcome to report. On Mon, 18 Mar 2002, Gretchen wrote: > > Janina, > > Please accept our apologies for your frustrations and problems > with our site. > > The majority of www.speakeasy.net/myspeak is text compatible, > however we do have a problem with the online Customer Support > area. In an effort to scale this system we purchase some third > party software that we are finding very restrictive with regards > to several browser compatibility issues. We have alerted this > company Right Now Technologies that they need to provide a text > friendly version of their software at a minimum. > > Please let me know if it is Customer Support area that you are > using or the Payment Center, if it's the latter then it should > work with your configuration and I'll work with you to get that > figured out asap. > > Either way, I have copied in Ben Morgan from our Customer Service > department who will get in touch with you today. > > Thanks for taking the time to write! > > Regards, > > Gretchen > > > > ---------- Forwarded message ---------- > > Date: Mon, 18 Mar 2002 12:11:00 -0500 (EST) > > From: Janina Sajka <janina at afb.net> > > To: billing at speakeasy.net > > Cc: mda at speakeasy.net > > Subject: Speakeasy Web Site Is Broken > > > > What have you folks done with the Speakeasy web site? It seems there is no > > longer any way for me to access it, and this a serious issue from my point > > of view. > > > > Ever since establishing my account I have used the online pages to pay my > > bills, check for local dialup numbers, and perform other system tasks > > related to maintaining my account with Speakeasy and to maintaining my > > service from Speakeasy. Frankly, I have been praising Speakeasy to the > > skies from the day my RADSL circuit became active--until today. You were > > exemplary in that all your services, including the entire provisioning > > process for my RADSL circuit,was fully accessible to me. When I say > > "accessible," I mean that I, a blind woman, was fully able to use your > > services with my technology. I did not require sighted assistance. You > > were my example of outstanding compliance with Sec. 255 of the > > Telecommunications Act of 1996--until now. > > > > All of this has now changed. I sincerely hope you can fix what has been > > broken expeditiously. Please be advised that I'm using very up to date > > technology which perfectly renders web services which comply with the > > consensus industry standards as published at http://www.w3.org/wai/. I am > > running linux with lynx 2.8.5dev.7 (06 Jan 2002) ([1]development version), > > which certainly supports the latest in TLS security. My SSL is also very > > up to date. I don't believe I am at fault here. While I have not attempted > > to obtain your pages to evaluate what you have done, my guess would be > > some kind of javascript, or some similar, proprietary scripting. > > > > Please advise me as soon as possible how you intend to resolve this > > inequity. I would like to pay my bill, and I would like to continue using > > your services, but you have radically changed your service for the worse > > in making these changes. I sincerely believe this was unintentional, but > > it cannot be left unresolved. > > > > I wait to hear from you--credit card in hand. > > > > > > > > > > On Fri, 15 Mar 2002 billing at speakeasy.net wrote: > > > > > Dear Janina Sajka, > > > > > > This is only a reminder that your next monthly account payment is coming due in 7 days on bill id: 40442. > > > > > > Your current balance is: $99.31 > > > Of that, the current past due amount is: $0 > > > > > > To view your invoices, make a one-time manual payment, or signup for the convenience of Autorenew, login to MySpeakeasy (http://www.speakeasy.net/myspeak) and select 'Payment Center' from the navigation menu. > > > > > > If you prefer to pay by check or money order, please reference your Bill Account ID and Invoice number before mailing to: > > > > > > Speakeasy, Inc. > > > PO Box 34960 > > > Seattle, WA > > > 98124-1964 > > > > > > Please send your check payment at least 14 business days prior to your due date to ensure that it is promptly delivered and processed. > > > > > > We appreciate your business! > > > > > > Thank you, > > > > > > The Speakeasy Crew > > > 1.800.556.5829 > > > http://www.speakeasy.net/myspeak/ > > > ------------------ > > > SPKREF:126 > > > ------------------ > > > > > > > > > > > -- Janina Sajka, Director Technology Research and Development Governmental Relations Group American Foundation for the Blind (AFB) Email: janina at afb.net Phone: (202) 408-8175 Chair, Accessibility SIG Open Electronic Book Forum (OEBF) http://www.openebook.org
