Yahoo's offer to complete registrations by phone very probably falls within allowable practice under the ADA. It may well be considered a "reasonable accomodation." The factors that would contribute to a determination of whether, or not, this accomodation is reasonable, would certainly include whether or not they call people back, wherever they reside, and whether or not they call in a timely manner. My own judgement on this would be that they should call within an hour or so. Much longer than that would not be reasonable, in my view. Certainly days would be very unreasonable. I base my view on the fact that a user completing the online form has immediate access to mail. The ADA requires that reasonable accomodations provide approximately the same level of service. So, has anyone called Yahoo to register? -- Janina Sajka, Director Technology Research and Development Governmental Relations Group American Foundation for the Blind (AFB) Email: janina at afb.net Phone: (202) 408-8175 Chair, Accessibility SIG Open Electronic Book Forum (OEBF) http://www.openebook.org
