-----Original Message----- From: speakup-admin@xxxxxxxxxxxxxx [mailto:speakup-admin at braille.uwo.ca]On Behalf Of Kirk Wood Sent: Friday, July 13, 2001 11:19 PM To: Speakup List Subject: truth in cable There are good and bad providers. But as for the cable being limited, it is true. Except that adding more bandwidth <snip> Hi Folks I haven't written to the list in some time, but as a tech working at the cable companies isp I can vouch for the truth of the statement. Two problems exist in the cable area as far as techs are concerned. First off a lot of the time the call center mentality often will get in the way as far as getting quality tech support. Many of my colleagues are too interested in stats driven pay bonuses to really help out with issues that involve proper trouble shooting procedure. The second is even though many of them may have technical background, they either don't take any pride in the work they are doing or they have no customer service skills. Personally I already get paid plenty for the work that I do and would be embarrassed to accept a bonus that rewards me for doing less than my best work. Cheers Kaare. Then again, I wouldn't count on getting much help for my winblows box I WOULDN'T EITHER, AS FAR AS THE EVIL Policy deals with it most of us have limited or no linux training and @home in California backs this up with that end user agreement which only provides win support. There was or may still be a good news group called @home Unix which deals with many issues related to Unix/linux boxes on cable networks that you all might want to subscribe to at some point. Cheers again. _______________________________________________ Speakup mailing list Speakup at braille.uwo.ca http://speech.braille.uwo.ca/mailman/listinfo/speakup