Dear diary, on Mon, Jun 30, 2003 at 04:35:44AM CEST, I got a letter, where "Martin J. Bligh" <mbligh@aracnet.com> told me, that... > --"David S. Miller" <davem@redhat.com> wrote (on Sunday, June 29, 2003 15:13:02 -0700): ..snip.. > > The greatest tools in the world aren't useful if people don't want > > to use them. > > > > Nobody wants to use tools unless it melds easily into their existing > > daily routine. This means it must be email based and it must somehow > > work via the existing mailing lists. It sounds a lot like what I'm > > advocating except that there's some robot monitoring the list > > postings. > > Agreed, the interface could be better - we're working on it. It won't > be totally change free, but it could be better integrated. Feedback is > very useful, though it helps a lot of you can pinpoint what's the > underlying issue rather than "this is crap". Better email integration > is top of the list, starting with sending stuff out to multiple people > when filed, not a single bottleneck point. Actually, it's not difficult to make Bugzilla to do things like sending out ALL bugs updates emails to certain email adress(es), on a global basis or per-module. Also, it is relatively easy to make Bugzilla _accept_ bugs updates through email, from additional comments (+ attachments) to status/priority/target/... changes. It works quite nicely for us (ELinks) and it took just few hours to set up properly (we had to touch the BZ sources, but just a little, the rest are external support scripts). What is missing is some email interface for querying the database (shouldn't be difficult to do, though), but if you just want to file/update bugs, all you need is to: * have the new bugs posted on the mailing list * keep bugzilla in the cc list through the whole thread, as long as it's relevant at least ;-) * don't remove [Bug 12345] from the subject If Martin would like some know-how about how to set things up, I could share what we've done with him. Kind regards, -- Petr "Pasky" Baudis . Perfection is reached, not when there is no longer anything to add, but when there is no longer anything to take away. -- Antoine de Saint-Exupery . Stuff: http://pasky.ji.cz/ - : send the line "unsubscribe linux-net" in the body of a message to majordomo@vger.kernel.org More majordomo info at http://vger.kernel.org/majordomo-info.html
