Hi Vadim On Fri, 7 Jun 2024 at 15:26, <vdm736@xxxxxxxxx> wrote: > > Hi Ricardo, > > I tried the following commands: > > sudo modprobe -r snd_usb_audio > sudo modprobe -r uvcvideo > sudo modprobe uvcvideo > sudo modprobe snd_usb_audio > > and the camera starts to work. However I think this is only until the > next kernel update. I think it is time to update your ubuntu: https://www.reddit.com/r/archlinux/comments/r9l32r/live_cam_sync_hd_usb_webcam_not_working/ > > Thanks, > Vadim > > On Fri, Jun 7, 2024 at 9:05 AM <vdm736@xxxxxxxxx> wrote: > > > > Hi Ricardo, > > > > I filed the bug to Ubuntu: https://bugs.launchpad.net/ubuntu > > Please find output of dmesg and uname -a commands in the attached file. > > > > Thanks, > > Vadim. > > > > > > On Thu, Jun 6, 2024 at 5:43 PM Ricardo Ribalda <ribalda@xxxxxxxxxxxx> wrote: > > > > > > Hi > > > > > > On Thu, 6 Jun 2024 at 22:12, <vdm736@xxxxxxxxx> wrote: > > > > > > > > Hi Ricardo, > > > > Thanks for prompt response. > > > > > > > > I used Cheese and guvcview applications. Both of them show the message > > > > "No device found". > > > > lsusb command shows: > > > > Bus 003 Device 003: ID 041e:4095 Creative Technology, Ltd Live! Cam > > > > Sync HD [VF0770] > > > > > > > > Below is output of dmesg command regarding my web camera: > > > > [25837.672097] usb 3-2: USB disconnect, device number 3 > > > > [25886.880046] usb 3-2: new high-speed USB device number 5 using xhci_hcd > > > > [25887.125008] usb 3-2: New USB device found, idVendor=041e, > > > > idProduct=4095, bcdDevice=10.20 > > > > [25887.125014] usb 3-2: New USB device strings: Mfr=3, Product=1, SerialNumber=2 > > > > [25887.125017] usb 3-2: Product: Live! Cam Sync HD VF0770 > > > > [25887.125020] usb 3-2: Manufacturer: Creative Technology Ltd. > > > > [25887.125023] usb 3-2: SerialNumber: 2015022758232 > > > > [25887.135812] usb 3-2: 3:0: cannot get min/max values for control 2 (id 3) > > > > [25887.767654] usb 3-2: 3:0: cannot get min/max values for control 2 (id 3) > > > > [25887.769434] usb 3-2: 3:0: cannot get min/max values for control 2 (id 3) > > > > [25887.771620] usb 3-2: 3:0: cannot get min/max values for control 2 (id 3) > > > > [25887.772591] usb 3-2: 3:0: cannot get min/max values for control 2 (id 3) > > > > > > > > If it is not enough I can send you the whole dmesg output. > > > > I filed the bug for that problem (bug number 2064882) which has a more > > > > detailed description. They refer me to support. > > > Where did you file the bug? > > > > > > > > > Can you try this: > > > > > > dmesg -c > > > rmmod uvcvideo > > > modprobe uvcvideo trace=0xffffffff > > > > > > and after that share the output of dmesg and uname -a > > > > > > > > > Thanks! > > > > > > > > > > > > > This is actually a known problem. If you make a Google search with the > > > > line: "ID 041e:4095 Creative Technology, Ltd Live! Cam Sync HD > > > > [VF0770]", you will find some information about this kernel bug. > > > > > > > > Thanks, > > > > Vadim > > > > > > > > > > > > On Thu, Jun 6, 2024 at 11:08 AM Ricardo Ribalda <ribalda@xxxxxxxxxxxx> wrote: > > > > > > > > > > Hi Vadim > > > > > > > > > > What have you done to test it? > > > > > > > > > > Can you share the output of dmesg when you connect the device? > > > > > > > > > > Thanks! > > > > > > > > > > On Thu, 6 Jun 2024 at 16:40, <vdm736@xxxxxxxxx> wrote: > > > > > > > > > > > > Device ID: 041e:4095 > > > > > > Name: Creative Technology, Ltd Live! Cam Sync HD [VF0770] > > > > > > Manufacturer: Creative Labs > > > > > > > > > > > > > > > > > > Vadim > > > > > > > > > > > > > > > > > > > > > -- > > > > > Ricardo Ribalda > > > > > > > > > > > > -- > > > Ricardo Ribalda -- Ricardo Ribalda
