> > >If I saved you two weeks aggravation in a business context, would you think >it was a valuable service? As in would that be an acceptable "cost of doing >business" type of expense, like say insurance, but it was offset by reduced >TCO as compared to proprietary systems. > > Saving 3 man hours is important to us. But, it would depend on what I saved and how much it cost me. For instance, if the 3 man hours were spent acquiring knowledge that I could potentially use later, I often spend the time to acquire this knowledge (of course, depending on the value of the knowledge.) If it's related to something that you are refering to (a feature that doesn't work -- a feature that doesn't work and looks like it'll never work, historical record of a system) then I try to stop asap and attempt to recoup the investment. brad
