Request #354152 The connected device requires too much power
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Ralf Yesterday at 12:01
Hi,
an AudioBox 1818VSL works when connected to a Linux PC, linux 4.9
with rt patch, as well as 4.8.13 with threadirqs, but if I connect
it to my iPad 2, iOS 9.3.5, the message "Cannot use Device AudioBox
1818VSL : The connected device requires too much power." appears.
Before I send the audio interface back to the dealer and order a
device from another vendor, I want to know, if this issue could be
fixed.
Regards,
Ralf
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Technical Support Today at 19:36
Hi,
The AudioBox is not designed to work as a recording interface to an
iPad.
The AudioBox 1818 must be properly installed to a supported Windows
operating system.
Linux is not a supported operating system.
You can install the Legacy 1.3 device drivers for the AudioBox
which supports the VSL mixing software. Then you can install the
AudioBox VSL remote app to you iPad and use this to control the VSL
mixing software. The VSL mixing software is for monitoring purposes
only. The VSL mixing software "does not" record audio.
To record audio you need to have your AudioBox properly connected
and installed to a computer and use a DAW audio recording software
like Studio One.
Butch Richard
Technical Support Representative
PreSonus Audio Electronics
18011 Grand Bay Court
Baton Rouge, LA 70809
www.presonus.com
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Additional Informational Resources:
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PreSonus Announcements:
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One 3 KnowledgeBase:
http://support.presonus.com/categories/20088640-Studio-One-v3
Studio Live and RM Mixer KnowledgeBase:
http://support.presonus.com/categories/20072370-StudioLive-Mixer-Family
Studio 192 KnowledgeBase:
http://support.presonus.com/categories/20152756-Studio-192 AudioBox
KnowledgeBase:
http://support.presonus.com/categories/20067515-AudioBox-Family
PreSonus Home Audio:
http://support.presonus.com/categories/20083270-Home-Audio Avatar
Ralf Today at 19:56
Hi,
please, is there an engineer of your company who could reply to my
request?
For your very information, I already used it with Linux, consider
to read
http://lists.linuxaudio.org/pipermail/linux-audio-user/2016-December/106991.html
and then
http://lists.linuxaudio.org/pipermail/linux-audio-user/2016-December/107003.html
Let alone that even your homepage claims that the control software
is available for Mac Mountain Lion, Mavericks, Yosemite, El
Capitan, and Sierra, too. Sure, no driver, since it's class class
compliant, only Microsoft requires a driver.
So, you want me to return the device to my dealer and then my
company should buy the 50 devices and additional gear we need from
a competitor of your company?
Regards,
Ralf
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