Allen, as scanModem's output to ModemData.txt explains, just run the following: If your modem is an external USB type, connected by an external serial cable, or mounted internally on an ISA card, then scanModem would not access it. Try with Root permission $ sudo wvdialconf /etc/wvdial.conf to detect these modem types and some USB modems. If the detection is successful, read the DOCs/wvdial.txt . Edit the /etc/wvdial.conf with Root permission: sudo gedit /etc/wvdial.conf will be able to dial out with Root permission: sudo wvdial Can you connect to net with above command? Otherwise please post output of above commands so may try to help? Regards, Antonio On Mon, Nov 5, 2012 at 4:32 PM, Allen Walker <auswalk@xxxxxxxxx> wrote: > Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, > as HTML can contain viruses. Use as the email Subject Line: > YourName, YourCountry kernel 3.2.0-32-generic > With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. > YourCountry will enable Country specific guidance. Linux experts in YourCountry > can be found through: http://www.linux.org/groups/index.html. > They will know your Country's modem code, which may be essential for dialup service. > Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. > So in a day, also check the Archived responses at http://www.linmodems.org > -------------------------- System information ---------------------------- > CPU=x86_64, Ubuntu , ALSA_version=1.0.24 > Linux version 3.2.0-32-generic (buildd@batsu) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #51-Ubuntu SMP Wed Sep 26 21:33:09 UTC 2012 > scanModem update of: 2011_08_08 > > Distrib_ID=Ubuntu > DistribCodeName=precise > AptRepositoryStem=http://us.archive.ubuntu.com/ubuntu/ > > > The dkms driver upgrade utilities are installed, > > > Some modem drivers can only be used in 32 bit modem on x86_64 systems, > while some others are competent on x86_64 Systems. Cases are: > 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html > for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. > In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. > 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component > 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. > 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. > > There are no blacklisted modem drivers in /etc/modprobe* files > > Potentially useful modem drivers now loaded are: > snd_hda_intel > > Attached USB devices are: > ID 045e:0040 Microsoft Corp. Wheel Mouse Optical > ID 06a3:8020 Saitek PLC Eclipse Keyboard > ID 051d:0002 American Power Conversion Uninterruptible Power Supply > If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html > A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html > > If a USB modem or cellphone is attached and was not detected, please > provide available information in your request to discuss@xxxxxxxxxxxxx > > Candidate PCI devices with modem chips are: > 04:08.0 Serial controller: U.S. Robotics Device 0152 (rev 02) > 00:10.1 Audio device: NVIDIA Corporation MCP51 High Definition Audio (rev a2) > 01:00.1 Audio device: NVIDIA Corporation High Definition Audio Controller (rev a1) > High Definition Audio cards can host modem chips. > > For candidate card in slot 04:08.0, firmware information and bootup diagnostics are: > PCI slot PCI ID SubsystemID Name > ---------- --------- --------- -------------- > 04:08.0 16ec:0152 13a8:0128 Serial controller: U.S. Robotics Device 0152 > > Modem interrupt assignment and sharing: > 16: 10905 0 IO-APIC-fasteoi snd_hda_intel, nvidia > --- Bootup diagnostics for card in PCI slot 04:08.0 ---- > [ 0.224164] pci 0000:04:08.0: [16ec:0152] type 0 class 0x000700 > [ 0.224176] pci 0000:04:08.0: reg 10: [mem 0xcfeff000-0xcfeff3ff] > [ 0.532413] serial 0000:04:08.0: PCI INT A -> Link[APC1] -> GSI 16 (level, low) -> IRQ 16 > [ 0.532435] serial 0000:04:08.0: PCI INT A disabled > > The PCI slot 04:08.0 of the modem card may be disabled early in > a bootup process, but then enabled later. If modem drivers load > but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. > Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx > if help is needed. > > > For candidate card in slot 00:10.1, firmware information and bootup diagnostics are: > PCI slot PCI ID SubsystemID Name > ---------- --------- --------- -------------- > 00:10.1 10de:026c 10de:0162 Audio device: NVIDIA Corporation MCP51 High Definition Audio > > Modem interrupt assignment and sharing: > 22: 995 0 IO-APIC-fasteoi ehci_hcd:usb1, snd_hda_intel > --- Bootup diagnostics for card in PCI slot 00:10.1 ---- > [ 0.216411] pci 0000:00:10.1: [10de:026c] type 0 class 0x000403 > [ 0.216427] pci 0000:00:10.1: reg 10: [mem 0xcfff4000-0xcfff7fff] > [ 0.216493] pci 0000:00:10.1: PME# supported from D3hot D3cold > [ 0.216497] pci 0000:00:10.1: PME# disabled > [ 6.283163] snd_hda_intel 0000:00:10.1: PCI INT B -> Link[APCI] -> GSI 22 (level, low) -> IRQ 22 > [ 6.283191] snd_hda_intel 0000:00:10.1: setting latency timer to 64 > [ 8.264161] input: HDA NVidia Line as /devices/pci0000:00/0000:00:10.1/sound/card0/input5 > [ 8.264267] input: HDA NVidia Front Mic as /devices/pci0000:00/0000:00:10.1/sound/card0/input6 > [ 8.264369] input: HDA NVidia Rear Mic as /devices/pci0000:00/0000:00:10.1/sound/card0/input7 > [ 8.264475] input: HDA NVidia Front Headphone as /devices/pci0000:00/0000:00:10.1/sound/card0/input8 > [ 8.264564] input: HDA NVidia Line-Out Side as /devices/pci0000:00/0000:00:10.1/sound/card0/input9 > [ 8.264653] input: HDA NVidia Line-Out CLFE as /devices/pci0000:00/0000:00:10.1/sound/card0/input10 > [ 8.264738] input: HDA NVidia Line-Out Surround as /devices/pci0000:00/0000:00:10.1/sound/card0/input11 > [ 8.264832] input: HDA NVidia Line-Out Front as /devices/pci0000:00/0000:00:10.1/sound/card0/input12 > > The PCI slot 00:10.1 of the modem card may be disabled early in > a bootup process, but then enabled later. If modem drivers load > but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. > Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx > if help is needed. > > > For candidate card in slot 01:00.1, firmware information and bootup diagnostics are: > PCI slot PCI ID SubsystemID Name > ---------- --------- --------- -------------- > 01:00.1 10de:0be3 3842:1302 Audio device: NVIDIA Corporation High Definition Audio Controller > > Modem interrupt assignment and sharing: > 16: 10909 0 IO-APIC-fasteoi snd_hda_intel, nvidia > --- Bootup diagnostics for card in PCI slot 01:00.1 ---- > [ 0.216758] pci 0000:01:00.1: [10de:0be3] type 0 class 0x000403 > [ 0.216768] pci 0000:01:00.1: reg 10: [mem 0xceffc000-0xceffffff] > [ 8.265394] snd_hda_intel 0000:01:00.1: PCI INT B -> Link[AXV6] -> GSI 16 (level, low) -> IRQ 16 > [ 8.265447] snd_hda_intel 0000:01:00.1: setting latency timer to 64 > [ 9.152149] input: HDA NVidia HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:03.0/0000:01:00.1/sound/card1/input13 > [ 9.152283] input: HDA NVidia HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.0/0000:01:00.1/sound/card1/input14 > [ 9.152384] input: HDA NVidia HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/0000:01:00.1/sound/card1/input15 > [ 9.152489] input: HDA NVidia HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.0/0000:01:00.1/sound/card1/input16 > > === Finished firmware and bootup diagnostics, next deducing cogent software. === > > A candidate modem is not transparent among the PCI devices: > ------------------------------------------------ > 00:0a.1 SMBus: NVIDIA Corporation MCP51 SMBus (rev a3) > 00:0d.0 IDE interface: NVIDIA Corporation MCP51 IDE (rev a1) > 00:0e.0 IDE interface: NVIDIA Corporation MCP51 Serial ATA Controller (rev a1) > 00:0f.0 IDE interface: NVIDIA Corporation MCP51 Serial ATA Controller (rev a1) > 00:10.1 Audio device: NVIDIA Corporation MCP51 High Definition Audio (rev a2) > 00:14.0 Bridge: NVIDIA Corporation MCP51 Ethernet Controller (rev a3) > 01:00.0 VGA compatible controller: NVIDIA Corporation GT218 [GeForce 8400 GS] (rev a2) > 01:00.1 Audio device: NVIDIA Corporation High Definition Audio Controller (rev a1) > 04:08.0 Serial controller: U.S. Robotics Device 0152 (rev 02) > ------------------------------------------------ > with USB, bridge, and RAM devices not displayed. > If a High Definition Audio card is present, if might be hosted on the Subsystem. > > If your modem is an > external USB type, > connected by an external serial cable, > or mounted internally on an ISA card, > then scanModem would not access it. > > Try with Root permission > $ sudo wvdialconf /etc/wvdial.conf > to detect these modem types and some USB modems. > If the detection is successful, read the DOCs/wvdial.txt . > Edit the /etc/wvdial.conf with Root permission: > sudo gedit /etc/wvdial.conf > will be able to dial out with Root permission: > sudo wvdial > > Many modems for which scanModem fails have Conexant chips. > From http://www.linuxant.com/drivers/modemident.php > get the ListModem tool, which will report on Conexant chipset modems > > If the above tests fail, please provide any independent information available on your modem. > If an alternative boot into Microsoft windows can be done, do mouse > clicks on: > Start > Settings > Control Panel > Classical View (for Window XP) > System >> Hardware > Device Manager > Modems > Click on the + > Modem. Double click to > expand the graphic. Manufacturer information may be displayed. For example, CXT > stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor > and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. > Next do the Query Modem and record the ATI specifications displayed such as: > ATI3 - Agere SoftModem Version 2.1.22 > ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 > Try to identify the modem setup file, with name perhaps MODEM.INF. > If may contain chipset Vendor informaton. > > > Predictive diagnostics for card in bus 00:10.1: > Modem chipset not detected on > NAME="Audio device: NVIDIA Corporation MCP51 High Definition Audio " > CLASS=0403 > PCIDEV=10de:026c > SUBSYS=10de:0162 > IRQ=22 > > For candidate modem in: 00:10.1 > 0403 Audio device: NVIDIA Corporation MCP51 High Definition Audio > Primary device ID: 10de:026c > Support type needed or chipset: > > > > Predictive diagnostics for card in bus 01:00.1: > Modem chipset not detected on > NAME="Audio device: NVIDIA Corporation High Definition Audio Controller " > CLASS=0403 > PCIDEV=10de:0be3 > SUBSYS=3842:1302 > IRQ=16 > > For candidate modem in: 01:00.1 > 0403 Audio device: NVIDIA Corporation High Definition Audio Controller > Primary device ID: 10de:0be3 > Support type needed or chipset: > > > > Predictive diagnostics for card in bus 04:08.0: > Modem chipset not detected on > NAME="Serial controller: U.S. Robotics Device 0152 " > CLASS=0700 > PCIDEV=16ec:0152 > SUBSYS=13a8:0128 > IRQ=16 > HDA2=00:10.1 > HDA2=01:00.1 > > For candidate modem in: 04:08.0 > 0700 Serial controller: U.S. Robotics Device 0152 > Primary device ID: 16ec:0152 > Support type needed or chipset: > > > > The base of the UDEV device file system is: /dev/.udev > > Versions adequately match for the compiler installed: 4.6.3 > and the compiler used in kernel assembly: 4.6 > > linux-headers-3.2.0-32-generic resources needed for compiling are not manifestly ready! > > If compiling is necessary packages must be installed, providing: > linux-headers-3.2.0-32-generic > Compressed files at: /usr/src/linux-source-3.2.0.tar.bz2 > > > If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then > Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev > and any of its dependents, under Ubuntu linux-libc-dev > > If an alternate ethernet connection is available, > $ apt-get update > $ apt-get -s install linux-kernel-devel > will install needed packages. > For Debian/Ubuntu related distributions, run the following command to display the needed package list: > > Otherwise packages have to be found through http://packages.ubuntu.com > Once downloaded and transferred into a Linux partition, > they can be installed alltogether with: > $ sudo dpkg -i *.deb > > > Checking pppd properties: > -rwsr-xr-- 1 root dip 325744 Feb 4 2011 /usr/sbin/pppd > > In case of an "error 17" "serial loopback" problem, see: > http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html > > To enable dialout without Root permission do: > $ su - root (not for Ubuntu) > sudo chmod a+x /usr/sbin/pppd > or under Ubuntu related Linuxes > sudo chmod a+x /usr/sbin/pppd > > Checking settings of: /etc/ppp/options > asyncmap 0 > noauth > crtscts > lock > hide-password > modem > lcp-echo-interval 30 > lcp-echo-failure 4 > noipx > > In case of a message like: > Warning: Could not modify /etc/ppp/pap-secrets: Permission denied > see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html > > For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/ get faxing.tar.gz > It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port. > > Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 > Which can interfere with Browser naviagation. > > Don't worry about the following, it is for experts should trouble shooting be necessary. > ========================================================== > > Checking for modem support lines: > -------------------------------------- > /device/modem symbolic link: > slmodemd created symbolic link /dev/ttySL0: > Within /etc/udev/ files: > > Within /etc/modprobe.conf files: > /etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2 > /etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2 > /etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers > /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem > /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem > Within any ancient /etc/devfs files: > > Within ancient kernel 2.4.n /etc/module.conf files: > > --------- end modem support lines -------- >