Onay, scanModem reports that you have a supported modem via slamr module. However, that support is only for 32 bit linux. You have 64 bit linux installed. CPU=x86_64, Ubuntu , ALSA_version=1.0.24 Linux version 3.2.0-23-generic (buildd@crested) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu4) ) #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 scanModem update of: 2011_08_08 Distrib_ID=Ubuntu DistribCodeName=precise AptRepositoryStem=http://archive.ubuntu.com/ubuntu/ The dkms driver upgrade utilities are installed, Some modem drivers can only be used in 32 bit modem on x86_64 systems, while some others are competent on x86_64 Systems. Cases are: 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. Predictive diagnostics for card in bus 07:01.0: Modem chipset detected on NAME="Modem: Motorola SM56 Data Fax Modem " CLASS=0703 PCIDEV=1057:3052 SUBSYS=1057:3020 IRQ=22 IDENT=slamr For candidate modem in: 07:01.0 0703 Modem: Motorola SM56 Data Fax Modem Primary device ID: 1057:3052 Support type needed or chipset: slamr 1057:3052 has a Motorola chipset, poorly supported by Motorola itself However Zello discovered that drivers written to support Smartlink modems do support the 1057:3052 chipset!! It sufficed to add 1057:3052 to the list of modem cards recognized by the Smartlink slamr driver. There is a ungrab-winmodem driver used in conjunction with slamr, which must have 1057:3052 similarly added. See messages from Zello: http://linmodems.technion.ac.il/bigarch/archive-seventh/msg00846.html http://linmodems.technion.ac.il/bigarch/archive-seventh/msg00848.html and Alvaro Aguirre about the ungrab-winmodem fix: http://linmodems.technion.ac.il/bigarch/archive-seventh/msg00990.html For general guidance on ungrab-winmodem + slamr usage, read the DOCs/Smartlink.txt There is a package sl-modem-source providing a source code the modem driver , If can be searched for at http://pacakge.ubuntu.com. After downloading install under Linux with: $ sudo dpkg -i sl*.deb It is preferable to install the dkms package first. With DKMS support installed, driver updates with kernel updates will be automatically done. The modem is supported by the Smartlink plus the slmodemd helper utility. Read the DOCs/Smartlink.txt and Modem/DOCs/YourSystem.txt for follow through guidance. Regards, Antonio 2012/10/7 Onay Rodríguez Pérez <vilmaperez@xxxxxxxxxxxxxx>: > > > > -- > > Este mensaje le ha llegado mediante el servicio de correo electronico que ofrece Infomed para respaldar el cumplimiento de las misiones del Sistema Nacional de Salud. La persona que envia este correo asume el compromiso de usar el servicio a tales fines y cumplir con las regulaciones establecidas > > Infomed: http://www.sld.cu/