Antonio, scanModem reports that your modem is supported by hsfmodem drivers. The snd_hda_intel driver is for sound and for certain modems supported by SLMODEMD variants. Predictive diagnostics for card in bus 00:1b.0: Modem chipset detected on NAME="Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller " CLASS=0403 PCIDEV=8086:27d8 SUBSYS=152d:0753 IRQ=46 HDA2=00:1b.0 SOFT=8086:27d8.HDA ArchivedChip=0x14f12bfa CodecClass=14f1 IDENT=hsfmodem Driver=hsfmodem-drivers For candidate modem in: 00:1b.0 0403 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller Primary device ID: 8086:27d8 Subsystem PCI_id 152d:0753 Softmodem codec or chipset from diagnostics: from Archives: 0x14f12bfa Support type needed or chipset: hsfmodem Writing DOCs/Intel.txt For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt Modem support packages from Linuxant include resources for compiling drivers. If an installer package matching your kernel_version is not provided, just install a generic code package. From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.80.02.05full_k2.6.38_11_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. Download generic package: http://www.linuxant.com/drivers/hsf/full/archive/hsfmodem-7.80.02.06full/hsfmodem_7.80.02.06full_i386.deb.zip and follow instructions provided METHOD B: DEBIAN PACKAGE (*.deb) If you have obtained the driver package in DEBIAN format: 1. install the package with "dpkg -i hsfmodem_{version}_{arch}.deb", if apt-get or some other tool hasn't already done it for you. 2. if necessary, run "hsfconfig" to complete the installation, enter license information, or to change your modem's configuration. If you need to rebuild the Debian generic package from source, you can get the TAR package, and from the top directory run: "make debdist". A pre-compiled DEB package for the currently running kernel can be built using "make debprecomp" instead. http://www.linuxant.com/drivers/hsf/install.php Sadly you appear to also have a Modem Interrupt assignment which may affect the drivers, if you install the driver and your modem is nonresponsive please send us output of dmesg as it says here: For candidate card in slot 00:1b.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:1b.0 8086:27d8 152d:0753 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller Modem interrupt assignment and sharing: 46: 449 0 PCI-MSI-edge hda_intel --- Bootup diagnostics for card in PCI slot 00:1b.0 ---- [ 0.421621] pci 0000:00:1b.0: [8086:27d8] type 0 class 0x000403 [ 0.421621] pci 0000:00:1b.0: reg 10: [mem 0xde300000-0xde303fff 64bit] [ 0.421621] pci 0000:00:1b.0: PME# supported from D0 D3hot D3cold [ 0.421621] pci 0000:00:1b.0: PME# disabled [ 13.536785] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [ 13.536846] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [ 13.536874] HDA Intel 0000:00:1b.0: setting latency timer to 64 [46062.850301] HDA Intel 0000:00:1b.0: PCI INT A disabled [46062.870026] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 129.960 msecs [46063.320332] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [46063.419918] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [46063.419930] HDA Intel 0000:00:1b.0: setting latency timer to 64 [46063.420029] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [51232.280187] HDA Intel 0000:00:1b.0: PCI INT A disabled [51232.300025] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 128.907 msecs [51232.750333] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [51232.849917] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [51232.849929] HDA Intel 0000:00:1b.0: setting latency timer to 64 [51232.850033] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [76807.210217] HDA Intel 0000:00:1b.0: PCI INT A disabled [76807.230028] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 126.607 msecs [76807.760333] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [76807.858066] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [76807.858078] HDA Intel 0000:00:1b.0: setting latency timer to 64 [76807.858155] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [87584.890190] HDA Intel 0000:00:1b.0: PCI INT A disabled [87584.910024] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 122.420 msecs [87585.370333] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [87585.461165] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [87585.461176] HDA Intel 0000:00:1b.0: setting latency timer to 64 [87585.461254] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [123722.470213] HDA Intel 0000:00:1b.0: PCI INT A disabled [123722.490027] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 125.325 msecs [123723.030325] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [123723.125473] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [123723.125486] HDA Intel 0000:00:1b.0: setting latency timer to 64 [123723.125563] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [171941.990190] HDA Intel 0000:00:1b.0: PCI INT A disabled [171942.010031] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 129.819 msecs [171942.540332] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [171942.639816] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [171942.639828] HDA Intel 0000:00:1b.0: setting latency timer to 64 [171942.639901] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [219683.870202] HDA Intel 0000:00:1b.0: PCI INT A disabled [219683.890029] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 123.755 msecs [219684.470333] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [219684.570243] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [219684.570255] HDA Intel 0000:00:1b.0: setting latency timer to 64 [219684.570328] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [271116.110195] HDA Intel 0000:00:1b.0: PCI INT A disabled [271116.130029] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 129.850 msecs [271116.630347] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [271116.727148] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [271116.727160] HDA Intel 0000:00:1b.0: setting latency timer to 64 [271116.727233] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [298911.650215] HDA Intel 0000:00:1b.0: PCI INT A disabled [298911.670027] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 128.981 msecs [298912.220335] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [298912.310282] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [298912.310294] HDA Intel 0000:00:1b.0: setting latency timer to 64 [298912.310367] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [350457.090193] HDA Intel 0000:00:1b.0: PCI INT A disabled [350457.110027] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 123.903 msecs [350457.570330] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [350457.663155] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [350457.663167] HDA Intel 0000:00:1b.0: setting latency timer to 64 [350457.663241] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X [401399.270191] HDA Intel 0000:00:1b.0: PCI INT A disabled [401399.290040] PM: freeze of drv:HDA Intel dev:0000:00:1b.0 complete after 125.578 msecs [401399.750334] HDA Intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [401399.850097] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [401399.850109] HDA Intel 0000:00:1b.0: setting latency timer to 64 [401399.850180] HDA Intel 0000:00:1b.0: irq 46 for MSI/MSI-X The PCI slot 00:1b.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. Regards, Antonio On Thu, Oct 6, 2011 at 9:54 AM, Antonio Rodulfo <antonio.rodulfo@xxxxxxxxx> wrote: > Dear all, > > I've just dowloaded scanModem from your web page, uncompressed and > executed it in my system. > Attached you'll find the ModemData.txt it has just produced. > > I'm not "afraid" of the file and its contents. However, I can't > properly interpret it. It says "Potentially useful modem drivers now > loaded are: snd_hda_intel", but it doesn't conclude if the driver is > properly supporting the modem or not, nor have I any clue on how to > actually test it. > > Please help! > -- > Un saludo, > Kind regards, > > Antonio Rodulfo > Ingeniero Industrial, Consultor de Proyectos > Industrial Engineer, Project Consultant >