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Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.21.4-eeepc With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=i686, Linux version 2.6.21.4-eeepc (root@i386-coreos) (gcc version 4.1.2 20061115 (prerelease) (Debian 4.1.1-21)) #2 Tue Jul 8 12:00:00 EDT 2008 scanModem update of: 2009_09_15 The dialer utility package WVDIAL does not appear to be installed on your System. For Ubuntu Jaunty users, there are at the bottom of http://linmodems.technion.ac.il/packages/: wvdial_jaunty_amd64.zip for x86_64, 64 bit bus systems. wvdial_jaunty_i386.zip for 32 bit systems. These are about 1 MB in size. After downloaded and copied into your Linux partition: $ unzip wv*.zip Within the new folder: $ sudo dpkg -i *.deb will complete the wvdial installation Please read Modem/DOCs/wvdial.txt for usage information. Presently install your Linux Distributions dkms package. It provides for automated driver updates, following upgrade of your kernel. For details see http://linux.dell.com/projects.shtml#dkms There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: snd_hda_intel Attached USB devices are: ID 1bcf:0007 If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx For candidate card in slot 00:1b.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:1b.0 8086:2668 1043:8330 Audio device: Intel Corporation 82801FB/FBM/FR/FW/FRW Modem interrupt assignment and sharing: 5: 397 XT-PIC-XT i915@pci:0000:00:02.0, HDA Intel, uhci_hcd:usb4, pciehp --- Bootup diagnostics for card in PCI slot 00:1b.0 ---- [ 15.486797] ACPI: PCI Interrupt 0000:00:1b.0[A] -> Link [LNKA] -> GSI 5 (level, low) -> IRQ 5 [ 15.486827] PCI: Setting latency timer of device 0000:00:1b.0 to 64 ===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== The ALSA packages provide audio support and also drivers for some modems. ALSA diagnostics are written during bootup to /proc/asound/ folders. The ALSA verion is 1.0.16 The modem cards detected by "aplay -l" are: None The /proc/asound/pcm file reports: ----------------------- 00-00: ALC269 Analog : ALC269 Analog : playback 1 : capture 1 about /proc/asound/cards: ------------------------ 0 [Intel ]: HDA-Intel - HDA Intel HDA Intel at 0xf3eb8000 irq 5 PCI slot 00:1b.0 has a High Definition Audio Card The drivers are in the kernel modules tree at: /lib/modules/2.6.21.4-eeepc/kernel/sound/pci/hda/snd-hda-intel.ko UNEXPECTED HDA diagnostic outcome. === Finished firmware and bootup diagnostics, next deducing cogent software. === A candidate modem is not evident among the PCI devices: ------------------------------------------------ 00:02.0 VGA compatible controller: Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller (rev 04) 00:02.1 Display controller: Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller (rev 04) 00:1b.0 Audio device: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) High Definition Audio Controller (rev 04) 00:1f.2 IDE interface: Intel Corporation 82801FBM (ICH6M) SATA Controller (rev 04) 00:1f.3 SMBus: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) SMBus Controller (rev 04) 01:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8187SE IEEE 802.11a/b/g Wireless LAN Controller (rev 22) 03:00.0 Ethernet controller: Atheros Corp. L1e Gigabit Ethernet Adapter (rev b0) ------------------------------------------------ with USB and bridge devices not displayed. If your modem is connected by an external serial cable, or mounted internally on an ISA card, scanModem would not access it. Try with Root permission $ wvdialconf /etc/wvdial.conf to detect these modem types and some USB modems. If the detection is successful, read the DOCs/wvdial.txt . Edit the /etc/wvdial.conf with Root permission: gedit /etc/wvdial.conf will be able to dial out with Root permission: wvdial Many modems for which scanModem fails have Conexant chips. From http://www.linuxant.com/drivers/modemident.php get the ListModem tool, which will report on Conexant chipset modems If the above tests fail, please provide any independent information available on your modem. If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with name perhaps MODEM.INF. If may contain chipset Vendor informaton. Predictive diagnostics for card in bus 00:1b.0: Modem chipset not detected on NAME="Audio device: Intel Corporation 82801FB/FBM/FR/FW/FRW " CLASS=0403 PCIDEV=8086:2668 SUBSYS=1043:8330 IRQ=5 HDA=8086:2668 SOFT=8086:2668.HDA High Definition Audio (HDA) cards MAY host a modem chip in their Subsystem, and many are supported by the ALSA audio+modem driver snd-hda-intel A modem was not detected on HDA card 8086:2668. If another modem card is present, then most likely 8086:2668 does not host a modem. If another modem card has not been detected, then possibilities are: 1) A Conexant modem chip is present on 8086:2668, as Conexant chips are frequently not detectable by ALSA diagnostics 2) The modem may be of the older non-PCI Controller Chipset (hardware) type. Try detection with Root permission: wvdialconf /etc/wvdial.conf For candidate modem in: 00:1b.0 0403 Audio device: Intel Corporation 82801FB/FBM/FR/FW/FRW Primary device ID: 8086:2668 Subsystem PCI_id 1043:8330 Softmodem codec or chipset from diagnostics: from Archives: Support type needed or chipset: Support can likely be achieved through two mutually exclusive alternatives: 1) The hsfmodem software for Conexant chipset modems: Read DOCs/Conexant.txt The following ALSA alternative CANNOT work with Conexant modems. 2) An ALSA modem driver plus slmodemd. Read DOCs/Smartlink.txt for details, and to test get the package SLMODEMD.gcc4.1.tar.gz from: http://linmodems.technion.ac.il/packages/smartlink/ Writing DOCs/Intel.txt For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt Start at http://www.linuxant.com/drivers/hsf/full for eventually download of a hsfmodem-7.68.00.12full_k.???.zip package with ??? the package type (deb, rpm, tar etc) These packages have compiled drivers but will also compile a driver, if there is a mismatch between the resident kernel and provided driver. The generic hsfmodem-7.68.00.12full.tar.gz package only provides compiling support Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 2.6.21.4_eeepc They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm Read DOCs/Conexant.txt Writing DOCs/Conexant.txt Writing DOCs/Smartlink.txt ============ end Smartlink section ===================== The base of the UDEV device file system is: /dev/.udev The kernel was compiled with gcc version 4.1.2 and a compiler is not installed linux-headers-2.6.21.4-eeepc resources needed for compiling are not manifestly ready! If compiling is necessary packages must be installed, providing: gcc-4.1 linux-headers-2.6.21.4-eeepc For Debian and some related distributions, a package kernel-kbuild-2.6-21 may be needed to support driver compiling. If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking settings of: /etc/ppp/options asyncmap 0 auth crtscts lock hide-password modem proxyarp lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== Checking for modem support lines: -------------------------------------- /device/modem symbolic link: slmodemd created symbolic link /dev/ttySL0: Within /etc/udev/ files: /etc/udev/rules.d/50-xandros-udev.rules:# usb modems /etc/udev/rules.d/049_hso-udev.rules:SUBSYSTEM=="tty", SYSFS{hsotype}=="Modem", SYMLINK+="wmodem0" Within /etc/modprobe.conf files: Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines -------- For Debian users, the linux-headers-2.6.21.4-eeepc.deb can be used instead of kernel-source/