Carlos, If you want your modem to work , you need to install in 32 bit not 64 which you have, if you do this, there is support for your modem: -------------------------- System information ---------------------------- CPU=x86_64, Linux version 2.6.28-14-server (buildd@yellow) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #47-Ubuntu SMP Sat Jul 25 02:03:55 UTC 2009 scanModem update of: 2009_07_17 Predictive diagnostics for card in bus 04:05.0: Modem chipset detected on NAME="Modem: Motorola SM56 Data Fax Modem " CLASS=0703 PCIDEV=1057:3052 SUBSYS=1057:3020 IRQ=20 IDENT=slamr For candidate modem in: 04:05.0 0703 Modem: Motorola SM56 Data Fax Modem Primary device ID: 1057:3052 Support type needed or chipset: slamr Writing DOCs/Intel.txt 1057:3052 has a Motorola chipset, poorly supported by Motorola itself However Zello discovered that drivers written to support Smartlink modems do support the 1057:3052 chipset!! It sufficed to add 1057:3052 to the list of modem cards recognized by the Smartlink slamr driver. There is a ungrab-winmodem driver used in conjunction with slamr, which must have 1057:3052 similarly added. See messages from Zello: http://linmodems.technion.ac.il/bigarch/archive-seventh/msg00846.html http://linmodems.technion.ac.il/bigarch/archive-seventh/msg00848.html and Alvaro Aguirre about the ungrab-winmodem fix: http://linmodems.technion.ac.il/bigarch/archive-seventh/msg00990.html For general guidance on ungrab-winmodem + slamr usage, read the DOCs/Smartlink.txt The modem is supported by the Smartlink plus the slmodemd helper utility. Read the DOCs/Smartlink.txt and Modem/DOCs/YourSystem.txt for follow through guidance. For 2.6.28-14-server compiling drivers is necessary. As of Today the current packages at http://linmodems.technion.ac.il/packages/smartlink/ are the ungrab-winmodem-20090716.tar.gz and slmodem-2.9.11-2009222.tar.gz Regards, Antonio On 8/10/09, ingenia@xxxxxxxxxxxxxx <ingenia@xxxxxxxxxxxxxx> wrote: > I need help on installing this modem. > > Thanks for your support!