Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.27-7-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=i686, Linux version 2.6.27-7-generic (buildd@rothera) (gcc version 4.3.2 (Ubuntu 4.3.2-1ubuntu10) ) #1 SMP Fri Oct 24 06:42:44 UTC 2008 scanModem update of: 2009_03_01 There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: snd_hda_intel Attached USB devices are: ID 03f0:7904 Hewlett-Packard ID 0c45:1060 Microdia iFlash SM-Direct Card Reader If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx For candidate card in slot 03:01.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 03:01.0 1057:3052 1057:3020 Modem: Motorola SM56 Data Fax Modem Modem interrupt assignment and sharing: 19: 0 0 IO-APIC-fasteoi uhci_hcd:usb2 --- Bootup diagnostics for card in PCI slot 03:01.0 ---- [ 0.497114] PCI: 0000:03:01.0 reg 10 32bit mmio: [e1200000, e1200fff] [ 0.497122] PCI: 0000:03:01.0 reg 14 io port: [d000, d0ff] [ 0.497164] pci 0000:03:01.0: PME# supported from D0 D3hot D3cold [ 0.497169] pci 0000:03:01.0: PME# disabled [ 1.667156] serial 0000:03:01.0: PCI INT A -> GSI 19 (level, low) -> IRQ 19 [ 1.667601] 0000:03:01.0: ttyS1 at I/O 0xd008 (irq = 19) is a 16450 [ 1.667862] 0000:03:01.0: ttyS2 at I/O 0xd010 (irq = 19) is a 8250 [ 1.668124] 0000:03:01.0: ttyS3 at I/O 0xd018 (irq = 19) is a 16450 [ 1.668196] Couldn't register serial port 0000:03:01.0: -28 The PCI slot 03:01.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. For candidate card in slot 00:1b.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:1b.0 8086:27d8 1458:a002 Audio device: Intel Corporation 82801G Modem interrupt assignment and sharing: 16: 4885 4900 IO-APIC-fasteoi uhci_hcd:usb4, HDA Intel, i915@pci:0000:00:02.0 --- Bootup diagnostics for card in PCI slot 00:1b.0 ---- [ 0.496944] PCI: 0000:00:1b.0 reg 10 64bit mmio: [e1380000, e1383fff] [ 0.496944] pci 0000:00:1b.0: PME# supported from D0 D3hot D3cold [ 0.496944] pci 0000:00:1b.0: PME# disabled [ 9.394301] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [ 9.394322] HDA Intel 0000:00:1b.0: setting latency timer to 64 The PCI slot 00:1b.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. ===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== The ALSA packages provide audio support and also drivers for some modems. ALSA diagnostics are written during bootup to /proc/asound/ folders. The ALSA verion is 1.0.17 The modem cards detected by "aplay -l" are: None The /proc/asound/pcm file reports: ----------------------- 00-01: ALC662 Digital : ALC662 Digital : playback 1 00-00: ALC662 Analog : ALC662 Analog : playback 1 : capture 1 about /proc/asound/cards: ------------------------ 0 [Intel ]: HDA-Intel - HDA Intel HDA Intel at 0xe1380000 irq 16 PCI slot 00:1b.0 has a High Definition Audio Card The drivers are in the kernel modules tree at: /lib/modules/2.6.27-7-generic/kernel/sound/pci/hda/snd-hda-intel.ko UNEXPECTED HDA diagnostic outcome. === Finished firmware and bootup diagnostics, next deducing cogent software. === Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.3.2 and the compiler used in kernel assembly: 4.3.2 The patch utility is needed and is needed for compiling ALSA drivers, and possibly others. Minimal compiling resources appear complete: make utility - /usr/bin/make Compiler version 4.3 linuc_headers base folder /lib/modules/2.6.27-7-generic/build However some compilations and executable functions may need additional files, in the FileNames.h (so called kernel "h"eaders) collection installed in /usr/include/ . For martian_modem, additional required packages are needed. The also required headers of package libc6 are commonly installed by default. Compiling hsfmodem drivers does require linux-libc-dev and libc6-dev packages, for kernels 2.6.24 and later versions. In not included on your install CD, search for them at http://packages.ubuntu.com or comparable Repository for other Linux distros. When compiling ALSA drivers, the utility "patch" will also be needed. If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking settings of: /etc/ppp/options asyncmap 0 noauth crtscts lock hide-password modem proxyarp lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== Checking for modem support lines: -------------------------------------- /device/modem symbolic link: slmodemd created symbolic link /dev/ttySL0: Within /etc/udev/ files: Within /etc/modprobe.conf files: /etc/modprobe.d/alsa-base:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base:options snd-via82xx-modem index=-2 /etc/modprobe.d/blacklist-modem:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem:# blacklist snd-via82xx-modem Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines --------