Richard, a modem was not found in the devices that were scanned by scanModem A candidate modem is not evident among the PCI devices: ------------------------------------------------ 00:07.1 IDE interface: Intel Corporation 82371AB/EB/MB PIIX4 IDE (rev 01) 00:07.3 Bridge: Intel Corporation 82371AB/EB/MB PIIX4 ACPI (rev 02) 00:0c.0 Multimedia audio controller: Yamaha Corporation YMF-740C [DS-1L Audio Controller] (rev 03) 00:0e.0 Ethernet controller: Accton Technology Corporation SMC2-1211TX (rev 10) 01:00.0 VGA compatible controller: nVidia Corporation NV5 [RIVA TNT2/TNT2 Pro] (rev 11) ------------------------------------------------ with USB and bridge devices not displayed. If you can achieve an alternate boot: If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with name perhaps MODEM.INF. If may contain chipset Vendor informaton. Regards, Antonio On Fri, Dec 5, 2008 at 2:12 PM, Richard Asato <daasato@xxxxxxxxx> wrote: > Please help with identifying my modem. Thank you in advance. > > Danny >