On Tuesday 08 December 2009, Anne Wilson wrote:
> On Tuesday 08 December 2009 15:20:28 Kevin Krammer wrote:
> > > - if you produce commercial software, and no one uses it, you don't get
> > > money, so you have to listen to your users if they are unsatisfied.
>
> Interesting. The truth is that on several occasions I've found that FOSS
> software either didn't do exactly what I need, or that I could not find the
> information to allow me to do what I need. The thing that really knocked
> me for a six was the first time I wrote to a developer, asking for help,
> and he answered, and kept answering until I was using his application
> correctly and we were both satisfied. This has happened more than once
> since then.
>
> Have you ever tried to do that with a "commercial software" package?
>
> Anne
Hello again,
Yes, I did, but I must admit these were small programs (I remember a scanner
program). But I grant you this is certainly the rule.
Thierry
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