On 07/19/12 19:22 -0400, brian wrote: >A client of mine is complaining about not receiving certain messages. >Her colleague is also being sent them and receives them just fine. She >insists that they are not being sent to her junk folder and that she has >no filters that might be moving them elsewhere. > >I've had a look at the logs and can see that the latest msg appears to >have been successfully sent to both mailboxes. However, I'm not sure how >to correctly interpret the log entries. I'm including the entries below >(removed date/time and indented for legibility) and hope that someone >could be kind enough to clarify what's happening. > >I believe the problem does not involve postfix, as pipe appears to be >sending both. It looks to me as if lmtpunix is looking at just the one >address and thinks there's a duplicate. Note the two duplicate_check >lines, both of which reference the julia account. I've sent a test >message and indeed the duplicate_check again referenced only the julia >account again, and admin did not receive it. > >The client cannot confirm whether this only happens when a message is >addressed to both of them but thinks that may be the case. > >But then pipe appears to send a copy to each mailbox after all. I'm >quite confused. > >The mailbox that is NOT receiving the msgs is admin, while julia does >get them. > >-- snip -- > postfix/smtpd[26599]: connect from >mail-ob0-f171.google.com[209.85.214.171] > postfix/smtpd[26599]: setting up TLS connection from >mail-ob0-f171.google.com[209.85.214.171] > postfix/smtpd[26599]: Anonymous TLS connection established from >mail-ob0-f171.google.com[209.85.214.171]: TLSv1 with cipher RC4-SHA >(128/128 bits) > postfix/smtpd[26599]: E401F7A25EF: >client=mail-ob0-f171.google.com[209.85.214.171] > postfix/cleanup[26601]: E401F7A25EF: >message-id=<CAACv9k3oJ8yZXwyRoGLVuKeCpUSiVEbbLWjPu5eQrTSXhbeweQ@xxxxxxxxxxxxxx> > postfix/qmgr[27662]: E401F7A25EF: from=<SENDER@xxxxxxxxx>, size=2295, >nrcpt=2 (queue active) > postfix/pipe[26602]: E401F7A25EF: to=<admin@xxxxxxxxxx>, >relay=spamassassin, delay=1.5, delays=0.23/0/0/1.3, dsn=2.0.0, >status=sent (delivered via spamassassin service) > postfix/pipe[26602]: E401F7A25EF: to=<julia@xxxxxxxxxx>, >relay=spamassassin, delay=1.5, delays=0.23/0/0/1.3, dsn=2.0.0, >status=sent (delivered via spamassassin service) > postfix/qmgr[27662]: E401F7A25EF: removed > postfix/pickup[26486]: 66E757A25FC: uid=5001 from=<SENDER@xxxxxxxxx> > postfix/cleanup[26601]: 66E757A25FC: >message-id=<CAACv9k3oJ8yZXwyRoGLVuKeCpUSiVEbbLWjPu5eQrTSXhbeweQ@xxxxxxxxxxxxxx> > postfix/qmgr[27662]: 66E757A25FC: from=<SENDER@xxxxxxxxx>, size=2646, >nrcpt=2 (queue active) > cyrus/master[26609]: about to exec /usr/lib/cyrus/bin/lmtpd > cyrus/lmtpunix[26609]: executed > cyrus/lmtpunix[26609]: accepted connection > cyrus/lmtpunix[26609]: lmtp connection preauth'd as postman > cyrus/lmtpunix[26609]: duplicate_check: ><CAACv9k3oJ8yZXwyRoGLVuKeCpUSiVEbbLWjPu5eQrTSXhbeweQ@xxxxxxxxxxxxxx> >DOMAIN.ORG!user.julia 0 > cyrus/lmtpunix[26609]: duplicate_check: ><CAACv9k3oJ8yZXwyRoGLVuKeCpUSiVEbbLWjPu5eQrTSXhbeweQ@xxxxxxxxxxxxxx> >DOMAIN.ORG!user.julia 0 > cyrus/lmtpunix[26609]: mystore: starting txn 2147619229 > cyrus/lmtpunix[26609]: mystore: committing txn 2147619229 > cyrus/lmtpunix[26609]: duplicate_mark: ><CAACv9k3oJ8yZXwyRoGLVuKeCpUSiVEbbLWjPu5eQrTSXhbeweQ@xxxxxxxxxxxxxx> >DOMAIN.ORG!user.julia 1342580059 0 > cyrus/lmtpunix[26609]: Delivered: ><CAACv9k3oJ8yZXwyRoGLVuKeCpUSiVEbbLWjPu5eQrTSXhbeweQ@xxxxxxxxxxxxxx> to >mailbox: DOMAIN.ORG!user.julia > postfix/pipe[26606]: 66E757A25FC: to=<admin@xxxxxxxxxx>, >relay=procmail, delay=0.2, delays=0.16/0/0/0.04, dsn=2.0.0, status=sent >(delivered via procmail service) > postfix/pipe[26606]: 66E757A25FC: to=<julia@xxxxxxxxxx>, >relay=procmail, delay=0.2, delays=0.16/0/0/0.04, dsn=2.0.0, status=sent >(delivered via procmail service) > postfix/qmgr[27662]: 66E757A25FC: removed > postfix/smtpd[26599]: disconnect from >mail-ob0-f171.google.com[209.85.214.171] >-- snip -- I see the message piped to spamassasin, and then to procmail: postfix/pipe[26602]: E401F7A25EF: to=<admin@xxxxxxxxxx>, relay=spamassassin... postfix/pipe[26602]: E401F7A25EF: to=<julia@xxxxxxxxxx>, relay=spamassassin... postfix/pipe[26606]: 66E757A25FC: to=<admin@xxxxxxxxxx>, relay=procmail... postfix/pipe[26606]: 66E757A25FC: to=<julia@xxxxxxxxxx>, relay=procmail... However, cyrus/lmtpunix is not getting the message for admin: cyrus/lmtpunix[26609]: duplicate_check: ... DOMAIN.ORG!user.julia 0 cyrus/lmtpunix[26609]: duplicate_check: ... DOMAIN.ORG!user.julia 0 cyrus/lmtpunix[26609]: Delivered: ... to mailbox: DOMAIN.ORG!user.julia I'm guessing that you have a postfix content filter in place which passes the message through spam assassin, after which postfix then delivers to cyrus via procmail/(cyrus)deliver. If that's the case, something appears to be going wrong with the procmail/deliver step, and you should look at replacing that piece with direct postfix->lmtp delivery. -- Dan White ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
