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Recently one of our user’s mailboxes started appearing
to Outlook 2007 as a journal folder rather than a mail folder and we have been
struggling to get it fixed for quite some time now. I have tried loading his mail in Outlook 2003 and 2007 on 3
other PC’s but the problem persists on the new machines so it appears to
be a flag on the server somewhere. When running ctl_mboxlist and piping it to a file, his inbox
appears on a line like this: user.dan default
dan lrswipcda4
admin lrswipcda I think the 4 denotes a journal folder and a 1 is a regular
email folder. I have attempted to change the 4 to a 1 and then bring the
config back to mailboxes.db and then reconstruct all folders. If I look in mailboxes.db the inbox folder appears to be a
“1”, but when going back and running ctl_mboxlist again, it comes
out as a 4. We have tried several things including creating a new user
and copying his messages over, the new user’s inbox is also a
journal. I have tried removing all messages from the inbox folder and
rebuilding in case a message in there was affecting the parsing of folder types
but that did not help either. Our last attempt was a series of commands to rebuild
mailboxes.db and all the __db files from the db folder and finally a
reconstruct. While the mailboxes.db file shows his folder as a
“1”, ctl_mboxlist still shows it as a “4” when it comes
out. The folder was apparently changed to a journal near the end
of 2008 but his inbox in outlook didn’t reflect that change until a month
or two ago when he was cleaning up his inbox. Any help or suggestions are appreciated. Drew Phillips |
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