On Wed, 01 Jul 2009 23:46:00 -0000, Jorey Bump <list@xxxxxxxxxxxxx> wrote: > julian@xxxxxxxxxxxxx wrote, at 07/01/2009 05:26 PM: > >> Personally I agree it would be nice if Cyrus would do something >> to compensate for the deletion issue - but I can understand if there is >> a >> reluctance on the part of the developers to do this. > > This issue involves the IMAP protocol and is not specific to Cyrus. The > only meaningfully defined special mailbox is INBOX. It would be > disastrous for Cyrus to change deletion behaviour by moving "deleted" > mail to some arbitrarily named mailbox. What name should it use? One > that pleases users of Outlook? Thunderbird? Some random webmail > application? Until the IMAP protocol is updated or replaced, delete & > expunge is a fact of life. > > It's true that the concept of delete/expunge is difficult for many new > users to grasp. In my experience, the worst consequence is when users > who delete but never expunge exceed quota and don't know why because > deleted messages are hidden from view. A visual indicator (such as a > strike-through, symbol, special color) is far more preferable, as it at > least makes the problem evident. I agree that the whole process borders > on the ridiculous, but that's a problem with IMAP, not Cyrus (and most > users would probably clamour for similar functionality if the behaviour > was removed). > > In any case, users expect to control this in the MUA, so it's probably > best to keep it out of the server. > I'd dare suggest some sort of ugly hack whereby an MUA need only create a special folder named e.g "_deleteto_Deleted Items" .. which doesn't even need to be subscribed to. The existence of such a folder would tell the server to move 'deleted' mail to the "Deleted Items" folder (or whatever name followed the magic _deleteto_ prefix) It doesn't need to be an 'automatic' fix for outlook out of the box - just one that is relatively easy for helpdesks to talk someone through - or to describe on a web page. I guess this sort of hack would give most of you the horrors though! Julian ---- Cyrus Home Page: http://cyrusimap.web.cmu.edu/ Cyrus Wiki/FAQ: http://cyrusimap.web.cmu.edu/twiki List Archives/Info: http://asg.web.cmu.edu/cyrus/mailing-list.html
