On Tue, 28 Aug 2007, Jorey Bump might have said: > Zhang Weiwu wrote: > > > I read the RFCs and documents I can find on the internet, it seems it's > > not possible for sieve to flag a thread. > > > > I need such an action that not only setflag the current email, but also > > any other emails in the same thread in the folder. This is useful to > > organize workflow in our business, each workflow is a discussion thread > > and if someone send an email to this thread with subject "Done", the > > whole thread should be flagged or moved to another folder. > > > > Being able to setflag (or move messages) for a whole thread of > > discussion is vital to use sieve to help us organize email, otherwise > > we probably wouldn't put as much information in email and try develop a > > web application on our own. Can this be done? Help really appreciated. > > It's an interesting idea, and I've often mused on leveraging IMAP > features to form the core of a trouble ticket system. However, you're > going to want to reevaluate the idea of having user-created email > content trigger events. It's fine for categorization and even some types > of merging, but setting a ticket's status should require an explicit > action to avoid unpredictable or externally influenced results. > > You will also get better compatibility among different clients if you > try to preserve the Subject header as much as possible. Have a look at gnats. ---- Cyrus Home Page: http://cyrusimap.web.cmu.edu/ Cyrus Wiki/FAQ: http://cyrusimap.web.cmu.edu/twiki List Archives/Info: http://asg.web.cmu.edu/cyrus/mailing-list.html
