Re: Outlook 2003 still crashing

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Hi Wil!

I use the binary packages from SuSE 10.0 (because I'm too lazy to keep up with security patches by myself *g*)

It's very likely that I use options which are not supported by my cyrus version at all and it just ignores them. I googled the net and studied all mailing lists and how-tos and man pages and added everything which I assumed to be good. I easily might have hit a page referring to a newer and/or patched version I don't have.

For myself I run linux on my workstation for many reasons, but I didn't have any stalls with outlook myself before switching to linux and all our users who use Outlook (about 250 approx) don't report problems like this one.

We just have three known problems with outlook which all are absolutely client side:

1. when the pst archive outlook uses for caching opened imap objects goes up to 2GB, outlook goes mad (like not showing new imap objects in inbox). For this caching pst files one cannot use the newer pst file format which comes with outlook 2003 which overcomes this limitation; for cache pst it chooses old format automatically and unchangeable. Solution is to stop outlook, delete the cache pst and start outlook again (resulting in new fetching all headers for every folder you select :cry:)

2. sent items can not be stored on the server reliable. Local outlook rules which do this just disappear from time to time. Dunno why... Could be users fault, too, no clue here.

3. Under unknown circumstances, a client seems to put incredible IO load on the server for 5 minutes up to 30 minutes. With my actual setup (thanks to XFS), the server just handles this stress, but the problem is still there. I just can assume that this has to be an outlook client, because they are used the most. I might be wrong here, too. No clue either.

Best,
Daniel

Wil Cooley schrieb:
On Tue, 2006-08-15 at 14:16 +0200, Daniel Eckl wrote:
I understand. No, we don't have this either.

Curious; as the original initiator of the thread way back, I still see
frequent stalls on Outlook 2003; they're definitely Outlook stalls
too--the Cyrus server is not busy.  In fact, it's an installation on my
workstation, so I'm the only user.  Ultimately, I gave up trying to
stick with the organizational standard and installed Linux on my desktop
(which I'd have preferred in the first place) and moved Windows into
VMware.

I set 'imapidlepoll: 0' in my imapd.conf, which is supposed to disable
IDLE altogether, according to the man page, to no avail.  I also
disabled idled in cyrus.conf, likewise to no avail.  I did not, however,
recompile Cyrus to disable IMAP, which might be what Ken meant back
then.  I'm using the Fedora Extras RPMs, which are based on Simon
Matter's; it's possible, I guess, that a patch is also causing a
problem.  Daniel, did you compile yours directly or is this a binary
from SUSE?  It seems like you have a few patches too, since some of that
options aren't documented in my imapd.conf.

I have attached cyrus.conf and imapd.conf.

We are running Cyrus 2.2.12 on SuSE 10.0 on filesystem XFS
(HW: Dual Xeon 2GB RAM, SCSI RAID-5 0,5 TB capacity)

I had freezes up to 30 seconds with the same config running on
filesystem ext3, but this error was clearly on server side, the ext3
flushing behavior was so bad that it caused incredible iowait and huge
load and full server stalls.

Not that it matters now since you've switched, but you were probably
suffering from an undersized journal, see:

http://nakedape.cc/wiki/PlatformNotes_2fLinuxNotes

Wil
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