On 6/27/19, 5:48 AM, "ietf on behalf of Carsten Bormann" <ietf-bounces@xxxxxxxx on behalf of cabo@xxxxxxx> wrote:
On Jun 27, 2019, at 08:30, Leif Johansson <leifj@xxxxxx> wrote:
>>
>> Personally I think accountability has value.
> There is a difference between backward accountability (blame assignment) and forward accountability (making sure the mistake is not made again, which implies understanding the mistake and why it was made in the first place). I agree the latter has value.
+1 to that. In my day job I've personally made mistakes that led to customer-impacting outages, as have my teams, and it is often natural for folks to fear being blamed (and fired/sanctioned). Few good ideas or discussion arise when everyone is in a defensive and/or attacking state of mind. And so I always liked to say *** "let's fix the problem, not the blame" ***. I have found that to be a constructive way re-frame a discussion, and thus to look ahead and ask how we can prevent this from occurring in the future. Usually a situation developed because some process was flawed or due to a lack alignment between responsibility & accountability, etc. This also means granting a bit of trust in colleagues and acknowledging that everyone is doing their best to achieve what they think will best serve the situation/platform/org/etc. This can be hard to do, but it is a healthy step that can make an org stronger.
Jason
